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Great Neighbour / Super Voisin

Receiving text and calls/not sending texts or calls

Hi, I'm new here and I've sifted through all the threads and can't find a solution.

I've already been using public mobile successfully for several months now with my LG G6 and love the savings. Tonight I activated a second phone to use as a home phone but can't get it to send texts or make calls. It receives texts and calls no problem. It's a fully operational Nexus5 and I've verified the APN settings, saved them more than once and I've restarted the phone several times as well asdone the airplane mode thing. Data does not appear to be working either.

Any help would be great.

Town Hero / Héro de la Ville

Re: Receiving text and calls/not sending texts or calls

You are not alone. Others have had issues today. What does your self serve overview page indicate?

 

The following have been recommended and all are valid options:

 

1. Restart your phone. Not just once, but every hour or so until your service is restored.

 

2. 

1. Report your phone lost/stolen in the self service account and logout.
2. Wait 5-10 minutes.
3. Re-login and report phone found.
4. Reboot your phone. This seems to reset your SIM card and has been known to reactivate your account.

If that doesn't work, try manually load $1 to your account. This sometimes jumpstarts the renewal process.

 

3.

You should consider creating a support ticket. Explain your issue to SIMON, the ? comment bubble in the bottom right.

SIMON

Use as few words as possible to allow the BOT to understand you better. Answer his questions until you get to here:

Create a support ticket

Click on "Submit a ticket" and the Moderator team will take over your case and respond to your concern within 48 hours. May take longer, but the promise of the new Ticketing System was that it will reduce these wait times.
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