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Received a Message, not enough credit.

aj6
Good Citizen / Bon Citoyen

Hello Friends, 

I set up an auto payment on my account; and my AMEX credit card was charged on 29 Dec, with the next withdrawal date being 28/January. But I have not been able to make call since, with my account saying "not enough credit." Please what do you think is the problem?

 

Sincerely, 

AJ6. 

11 REPLIES 11

@aj6  Please login to your account:

- follow @Anonymous 's suggestion to check your SIM card number

- review your Payment history to confirm autopay is working and your account is Active

- confirm your credit card has not expired


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

aj6
Good Citizen / Bon Citoyen

No, I can't. The message says, "not enough credit to make this call." Thanks. 

Anonymous
Not applicable

@aj6 wrote:

No, I can't. 


Can you log in to your self-serve account? If so, what is the status? Active? Plan Expired?

Can you click into Change SIM and take note of the last 4 digits of the registered SIM card and then compare that to your actual one in your phone? Are they the same?

 

aj6
Good Citizen / Bon Citoyen

When I tried calling, and also people have told me that it goes straight to voicemail when they tried calling me. 

aj6
Good Citizen / Bon Citoyen

I will try calling 611. Thanks for your help. 

aj6
Good Citizen / Bon Citoyen

No, I can't. 

Anonymous
Not applicable

@aj6 wrote:

I have the $25 plan. Thanks. 


Can you take calls? Text in/out? Internet?

 

Edit: Could you transcribe the exact wording?

aj6
Good Citizen / Bon Citoyen

$25 plan. When I tried calling, I get a message saying not enough credit. 

aj6
Good Citizen / Bon Citoyen

I have the $25 plan. Thanks. 

Luddite
Oracle
Oracle

What plan do you have?

Can you call 611?


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

Anonymous
Not applicable

 @aj6 : When/where is/does it say that? Are you on the $15 plan?

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