HELP!! My account was deactivated while I was travelling out of the country. How can I reactivate my account?
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@phbalance here's all the details:
How can you get help with your account, activation, or service?
In your message please include:
Don't know your pin?--provide any 3 of the following:
How long until they reply?:
How can I view my private messages between myself and a Community Moderator?
@phbalance, if your account has been in arrears for less than 90 days, all you would need to do is go into the self serve, make the payment and restore the account to active status. If the account has been in suspension for more than 90 days, you will need to buy a SIM card and activate a new account. Accounts in arrears for greater than 90 days are deactivated permanently.
I was out of the country and so it's been over 90 days since my last account payment. How can I reactive the account?
You cannot. The old account is permanently closed! You need to obtain a new SIM card and start right from the beginning and set up a brand new account.
Your account goes into suspension for 90 if payment is not made. If this is the case just login to your account and make a payment.
I've tried logging in, but I forgot my password. When I click on forgot password it gets to Email Verification and then get a Login_Disabled message, but no email sent to reset my password!!!
Then your account is probably cancelled and you will have to make a new account as @will13am said. Only other thing to try is contacting the Mod_Team to see if there is something else wrong with your account. I don't know of anything else that will help you, sorry.