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Good Citizen / Bon Citoyen

Reactivate an old number

I'd like to try and reactivate an old number. Anyone got any ideas or had some success doing this ?

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Mayor / Maire

Re: Reactivate an old number


@Kubra wrote:

I'd like to try and reactivate an old number. Anyone got any ideas or had some success doing this ?


Old number as in how old?

Old number as in where from?

 

For previously existing accounts here, you can restart an account before 90 days after it was suspended.

 

"Old number" from elsewhere...try dialing it and see if someone answers.

Where did the number originate? If not Public Mobile or remotely possibly Telus or Koodo then you'd have to go and track it down with the provider-owner of the number.

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Good Citizen / Bon Citoyen

Re: Reactivate an old number

Thanks for the reply z1. The number has been inactive 7 months, i was 'stranded' overseas and coundnt return till today. It was previously with Chatr. I opened an account with them as i was told they would hold a number on an inactive account for 180 days. I rang them today and learned that their deactivation period was adjusted down to 90 days back in may 2019, this information was not provided to either the reseller or myself.

The real issue is, that number is registered on a number of other accounts for multifactor authentification purposes, and changing them is problematic. So i was hoping to reinstate that number on my PM sim.

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Mayor / Maire

Re: Reactivate an old number

 @Kubra 

Sounds like your case is to do with Chatr. Not sure what PM can do for you.

Maybe Chatr can find some goodwill in their cold (Rogers) hearts for your strandedness.

If the number originated with Chatr then only they can reunite you with it if it's not already taken.

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Good Citizen / Bon Citoyen

Re: Reactivate an old number

I thought if a number was deactivated and no one else had taken it, it would still be available, regardless of who was the former carrier. I havent tried ringing it to see if it has been taken, and if it has that will be that... so thats what ill try.

 

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Good Citizen / Bon Citoyen

Re: Reactivate an old number

And just to muddy the waters more, the number was originally taken out under Koodo, for several years, then was migrateed to a Bell corporate account, them 'liberated' over to Chatr when i retired late last year, prior to my downunder adventure.

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Mayor / Maire

Re: Reactivate an old number

Since it was a Koodo number, its back with Telus. @Kubra get a new SIM card create a new account. You can use the same email of the closed Account. Choose a temporary number that you would like. Contact the moderators and ask them if they can catch your old one for you and apply it to the new account . The is a very slim chance that you may get it back. Welcome back. Stay safe. 

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Good Citizen / Bon Citoyen

Re: Reactivate an old number

And i just rang my old  umber and got the following message : "UV1 The number you have reached is not in service. So i say again, if my old number is not in service is there a way it can be retrieved and linked to my PM account ?

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Good Citizen / Bon Citoyen

Re: Reactivate an old number

So gblackma, how do i reach out to a moderator for assistance ? My old number is not currently in service...