cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
marleeniaeade1
Great Neighbour / Super Voisin

Re: activation issue + customer service phone PM

When activating my daughters cim card it

wouldn’t register and my husbands credit was charged 3 extra times 

Tags (1)
Dunkman
Oracle

Re: activation issue + customer service phone PM

@marleeniaeade1 


@marleeniaeade1 wrote:

When activating my daughters cim card it

wouldn’t register and my husbands credit was charged 3 extra times 


More details would be helpful. If you were charged, have you tried putting your SIM card in the phone? What happens when you insert the SIM card?  Any signal?  

 

Do not try again with activation.  You will likely need to contact moderator to fix the extra charges.  As stated in the earlier old thread,

To contact moderator via 2 methods:

  1. Ticketing system - faster response time

Click on the blue chat bubble icon on the right lower corner of website to start ticketing process to contact moderator.  Type: Contact moderator. Follow the prompts to submit ticket.  

or

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

 

HALIMACS
Mayor / Maire

Re: activation issue + customer service phone PM

@marleeniaeade1 

 

It may be possible that the credit card charges you see are showing in the pending or unauthorized field. It's likely that only one of those charges will eventually become posted to the account. 

 

You can confirm under your public mobile self-serve account under payment history transactions to see how many payments were actually requested from the credit card. 

 

 

Need Help? Let's chat.