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eh48
Great Neighbour / Super Voisin

Re: Transferring or Changing your Phone Number

What about if you're porting in a landline number? Those things can't receive SMS so how do I get this coveted sms authorization? I've been trying my hardest to port in a Rogers Home Phone number to PM but Telus called and said they received no authorization response from me... maybe because landlines can't receive texts? What do we do in this situation?!


Accepted Solutions
Dunkman
Oracle

Re: Transferring or Changing your Phone Number


@eh48 wrote:

I did. Rogers says there was no port request from PM. So I contacted PM and they said they did the port correctly and that there's nothing wrong.

 

One of these companies is wrong. And until someone owns up, I'm stuck in limbo between 2 carriers. 


@eh48 

Did you contact the Telus porting team?  I will private message you the phone number (only used for porting issues).  PM/Telus likely needs to resubmit the porting request.  

 

I will also start your own thread.  

View solution in original post


All Replies

Re: Transferring or Changing your Phone Number


@eh48 wrote:

What about if you're porting in a landline number? Those things can't receive SMS so how do I get this coveted sms authorization? I've been trying my hardest to port in a Rogers Home Phone number to PM but Telus called and said they received no authorization response from me... maybe because landlines can't receive texts? What do we do in this situation?!


The reply to the text message security feature only applies when porting a cellular number. The form to fill out for poring in a landline is a little different, but generally, all this is needed is for you to fill it out.

darlicious
Mayor / Maire

Re: Transferring or Changing your Phone Number

@eh48 

Try calling Rogers and verbally authorizing the port.

eh48
Great Neighbour / Super Voisin

Re: Transferring or Changing your Phone Number

I did. Rogers says there was no port request from PM. So I contacted PM and they said they did the port correctly and that there's nothing wrong.

 

One of these companies is wrong. And until someone owns up, I'm stuck in limbo between 2 carriers. 

Dunkman
Oracle

Re: Transferring or Changing your Phone Number


@eh48 wrote:

I did. Rogers says there was no port request from PM. So I contacted PM and they said they did the port correctly and that there's nothing wrong.

 

One of these companies is wrong. And until someone owns up, I'm stuck in limbo between 2 carriers. 


@eh48 

Did you contact the Telus porting team?  I will private message you the phone number (only used for porting issues).  PM/Telus likely needs to resubmit the porting request.  

 

I will also start your own thread.  

View solution in original post

darlicious
Mayor / Maire

Re: Transferring or Changing your Phone Number

@eh48 

Have you talked to the telus porting department yet? I can private message you the number if need be.....and rogers being well rogers could be the sticking point.

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