Suspended but I paid?!

[rvsautosale]

my phone number is 6xxyyyzzzz i pad money but my phone is not working please fixed thanks

Edited by stonechucker to remove personal information.  Please DO NOT post personal info in a publicly accessible forum - ever!!

[dabr]

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@mohamedah78 wrote:

Hi guys. Me too and i have encountered that same issue and no moderator team is adressing my issue. No response from my private messages to the PM moderator team. This is horrible.

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Have you tried any of the suggestions posted earlier in this thread?

If you still haven't received a response from the moderators try the following:

Try a reboot of your phone.

Try topping your account with one dollar and rebooting your phone.

Try the lost/stolen trick, follow the instructions posted earlier in this thread.

If none of these work, then resend your message to Moderator_Team if it's been more than 2 days since your last message.

[mohamedah78]

Hi guys. Me too and i have encountered that same issue and no moderator team is adressing my issue. No response from my private messages to the PM moderator team. This is horrible.

[ChuckYeah]

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@franchesca wrote:

the one dollar payment worked for me. Phone instantly was reactivated.

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I'd try this one first.

 Just make a manual payment of $1 and click to activate your account. 

The lost stolen trick has been said to cause the loss of your $2 auto-pay credit for some people.

[dmacdougall]

For the love of Christ! Who's running the shop. Must be the kidd

[franchesca]

the one dollar payment worked for me. Phone instantly was reactivated.

[CS_Agent]

Hi there!

Please send a private message to the moderators team so that they can look into this.

Cheers!

[popping]

@rvsautosale 

After adding fund to your account, did you click on the re-activate link to restart you plan?

If yes, what is your account status?

If suspended, send a private message to moderator to restart your account.

If active, try the lost/stolen phone to provision your plan feature again.

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

If this trick failed to get thing working again, you should send a private message to moderator for help. But the wait is up to 48 hours. Good luck.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Triguy]

You should remove your phone#.

Try the lost phone trick. To report your phone stolen.  Login to your account.  Choose  Plans and Add-ons tab. Then choose  Lost/Stolen Phone  tab.  The choose  Suspend Service  tab.  Logout.  Wait few minutes. Login in and report your phone found  Another thing to also try, would be adding a $1 payment to reactive your account.   If you still have problems tthen  contact a moderator by messaging them.   Moderator can be reached at  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dabr]

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@rvsautosale wrote:

my phone number is 647xxxxx  i pad money but my phone is not working please fixed thanks

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Please don't post any personal information as this is a public forum, use the 3 dots top right of your post to edit out your tel. no.

Have you tried to reboot the phone?  Are you still trying to port?  A few more details would help.