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BKNS27
Deputy Mayor / Adjoint au Maire

Re: Question regarding $25 plan?

@VictoriaM09 

If it is a newer iPhone like the iPhone 11 & 12, there are issues with PM working on the phone.

You will need to program APN the phone to accept PM.

VictoriaM09
Good Citizen / Bon Citoyen

Re: Question regarding $25 plan?

It's an iPhone 6s 

VictoriaM09
Good Citizen / Bon Citoyen

Re: Question regarding $25 plan?

I tried changing the phone number and the problem went from not being able to call out, to not being able to call or receive and not being able to text???  

esjliv
Mayor / Maire

Re: Question regarding $25 plan?


@VictoriaM09 wrote:

I tried changing the phone number and the problem went from not being able to call out, to not being able to call or receive and not being able to text???  


@VictoriaM09 

 

Reboot your phone.

 

Then go and make sure your phone number is set up on your iphone with steps previously mentioned:

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Re-Question-regarding-25-plan/m-p/721...

 

VictoriaM09
Good Citizen / Bon Citoyen

Re: Question regarding $25 plan?

I have rebooted.

 

When I go into messages and Facetime, the number is correct, but it has been "verifying" the number since last night?  For some reason it can't seem to verify it?

esjliv
Mayor / Maire

Re: Question regarding $25 plan?


@VictoriaM09 wrote:

I have rebooted.

 

When I go into messages and Facetime, the number is correct, but it has been "verifying" the number since last night?  For some reason it can't seem to verify it?


@VictoriaM09 

 

  1. What happens when you call the new number? What is the message?
  2. Also, when you dial 611 from the Public Mobile device, what does it say?

 

Did you submit a ticket yesterday, when this all started?

 

Sorry to hear this is being a pain in the ***. Hopefully once this gets going it will be much smoother sailing.

VictoriaM09
Good Citizen / Bon Citoyen

Re: Question regarding $25 plan?

When I call the number, I get the message "6UT1 - the number you are calling is not in service". 

 

When I try to call 611 from the phone, I get 3 beeps then nothing.

 

SO frustrated!!!

 

Thank you for your help!

esjliv
Mayor / Maire

Re: Question regarding $25 plan?

@VictoriaM09  

 

Ensure your iphone 6s is UP to DATE.

Carrier settings updates let your carrier provider update carrier network and related settings to improve cellular network connectivity and performance.

 

  1. Go to Settings > General > Software Update.
  2. Tap Customize Automatic Updates (or Automatic Updates). You can choose to automatically download and install updates.

 

 

When rebooting try a forced restart occasionally.

Performing a forced restart on an iPhone 6s:

Press and hold the Home button and Side buttons for 10 seconds.

The Apple logo should appear, indicating that you've successfully performed the forced restart.

esjliv
Mayor / Maire

Re: Question regarding $25 plan?


@VictoriaM09 wrote:

When I call the number, I get the message "6UT1 - the number you are calling is not in service". 

 

When I try to call 611 from the phone, I get 3 beeps then nothing.

 

SO frustrated!!!

 

Thank you for your help!


@VictoriaM09  oh dear

 

Reply to the ticket you created yesterday...if sounds like you created one, I think?

If not, submit one.

 

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Private Message to Public Mobile Customer Support Agents (CSA)

VictoriaM09
Good Citizen / Bon Citoyen

Re: Question regarding $25 plan?

We just updated the phone when we got it a few days ago.  And I just did the forced restart.

 

I'm thinking I need to cancel my account 😞

 

😞

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