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VictoriaM09
Good Citizen / Bon Citoyen

Re: Question regarding $25 plan?

I just purchased this plan for my daughter. She is unable to receive incoming calls? The plan said unlimited Canada-wide minutes which I gather includes incoming and outgoing calls?


Accepted Solutions
softech
Mayor / Maire

Re: Question regarding $25 plan?

@VictoriaM09   I guess it is time to open a ticket with PM ..

 


(After you open a ticket with Customer Support Agent, please monitor your Community inbox, envelope on the top right.  Customer Support Agent will communicate with you via messaging within Community)


1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request Cusstomer Support Agent assistance, or you can also use this direct link instead https://publicmobile.ca/chatbot. Start with typing "Submit a ticket", click on "Contact Us", click on "Other" from the choices, click "Click here to submit a ticket" then Follow the prompts to submit a ticket.


2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

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All Replies
JK8
Mayor / Maire

Re: Question regarding $25 plan?


@VictoriaM09 wrote:

I just purchased this plan for my daughter. She is unable to receive incoming calls? The plan said unlimited Canada-wide minutes which I gather includes incoming and outgoing calls?


Is this a new number or did you port a number over?

 

If this is a new number try the following:

 

1. Restart your phone to see if it will work.

 

If not then:

 

2. Set preferred network to 3G and restart phone.

 

If not then:

 

3. Reset network settings and restart your phone.

 

 

 

S--S
Mayor / Maire

Re: Question regarding $25 plan?

@VictoriaM09 

yes is it unlimited minutes include incoming and outgoing calls,,

 

do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

 

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

 

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,  

 

and do again Rebooting your phone means to turn off your phone and turn it back on again.

BKNS27
Deputy Mayor / Adjoint au Maire

Re: Question regarding $25 plan?

@VictoriaM09 

Yes the $25 is unlimited incoming/outgoing calls.

You will need to reboot your phone so all calls will work.

Just power off the phone and wait a few minutes then power the phone back on.

VictoriaM09
Good Citizen / Bon Citoyen

Re: Question regarding $25 plan?

Nothing has worked 😔

VictoriaM09
Good Citizen / Bon Citoyen

Re: Question regarding $25 plan?

Didn’t work 😔

VictoriaM09
Good Citizen / Bon Citoyen

Re: Question regarding $25 plan?

Thanks. But didn’t work 😔

t_p
Model Citizen / Citoyen Modèle

Re: Question regarding $25 plan?


@VictoriaM09 wrote:

Thanks. But didn’t work 😔


Can you try the SIM card in another phone?

softech
Mayor / Maire

Re: Question regarding $25 plan?

@VictoriaM09  someone asked before and I am not sure you answer the question yet

 

did you port number from your old provider? or did you just picked new number?

VictoriaM09
Good Citizen / Bon Citoyen

Re: Question regarding $25 plan?

I picked a new number. We thought maybe it was a faulty number so I chose another one. Now it says the number is not in service. Hoping there’s just a delay? Now I’m being told the number isn’t in service. 

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