Porting my number

[abureya]

please i'm unable to porting my number when i try to do it from my account gives me errors 

We were unable to transfer the phone number you entered. Try one of the following options:
-  Make sure you entered your number correctly.
-  Select a new number.
-  Contact the Public Mobile Community for further assistance.

my public mobile number ----xxx-xxx-xxxxx

user name  -----------------------xxxxxxxx@xxxx.com

--------------------------------------------------------------------------------

i want to  port my number xxx-xxxx-xxxxx from Lucky mobile to my public mobile

my account with Lucky mobile is xxxxxxxxxxxxxxxx

thank you

edited by computergeek541: removed all personal information from message

[computergeek541 · Accepted solution]

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@abureya wrote:

please i'm unable to porting my number when i try to do it from my account gives me errors 

We were unable to transfer the phone number you entered. Try one of the following options:
-  Make sure you entered your number correctly.
-  Select a new number.
-  Contact the Public Mobile Community for further assistance.

my public mobile number ----xxx-xxx-xxxxx

user name  -----------------------xxxxxxxx@xxxx.com

--------------------------------------------------------------------------------

i want to  port my number xxx-xxxx-xxxxx from Lucky mobile to my public mobile

my account with Lucky mobile is xxxxxxxxxxxxxxxx

thank you

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@abureya 

Please do not post your infromation here.  It is viewable to anyone with an internet connection.  If someone wanted to, that person could have just transfered your phone number to any carrier as a prank or to be a nuisance to you.

You need to send a private message to Moderator_Team who are employees of Public Mobile.  That can be done by clicking this link:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437