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Great Neighbour / Super Voisin

Re: Port from Koodo

I went to Walmart Kitchener location to port my existing number but walmart CSR said there is no guarantee from Public Mobile that phone number will be port in. I have phone number in use and active account with Koodo Mobile previously with PC Mobile. Please contact me on my mobile number xxx-xxx-xxxx or reply to email. Thank you

 

Edited by SD08 to remove phone number.

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Moderator

Re: Activate any $30+/mo plan and get $10 off for 6 months

Hey @powerg21,

 

That is an interesting question. 

 

Apparently there is a sort of glitch generated between our platforms, which is already under investigation and should be improved soon. However, that is why  we rather do it for you, to avoid any issue in the process. 

 

 

I really hope you find this information useful. 


I wish you a great day ahead!

 

 

Roxana 

Public Mobile Moderator Team

 

 

 

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Mayor / Maire

Re: Activate any $30+/mo plan and get $10 off for 6 months

@Amrut1960 Here it’s a public forum so no personal information.. you can hide your phone number... click on the 3 dots right up in your message...

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Oracle

Re: Port from Koodo

@Amrut1960

I've edited your post to remove your phone number since this is a public forum.  Your post has been moved to its own thread for greater visibility.  In future, it's best to start your own topic for help, rather than add to an existing thread, especially one that is unrelated to your issue.

 

Is your account with Koodo prepaid or postpaid?

If you are porting from Koodo postpaid, you can do it yourself from your PM Self-serve account, under the "change phone number" tool.  If you haven't activated a plan yet, then you should activate first with a temporary number from PM, then port your Koodo number afterward in self-serve.

 

If you are porting from Koodo prepaid, then you will need assistance from a PM moderator. In that case, send a private message to the Moderator Team:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Also, before you port from Koodo prepaid, use a different e-mail address with PM than the one you have with Koodo.  You can change it to the e-mail address you prefer later.  Alternatively, since you are leaving Koodo, it may actually be easier to change the e-mail you have at Koodo (not sure since I don't have Koodo account).

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Great Neighbour / Super Voisin

Re: Activate any $30+/mo plan and get $10 off for 6 months

I tried through walmart CSR but PM said no guarantee. My number is active and was getting SIM card free in walmart. Please advise

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Great Neighbour / Super Voisin

Re: Activate any $30+/mo plan and get $10 off for 6 months

I also wrote to moderator.

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Mayor / Maire

Re: Activate any $30+/mo plan and get $10 off for 6 months

 @Amrut1960

So...Koodo pre-paid or post-paid?

If pre-paid then all you can do is wait for the moderators to get back to you.

If post-paid then as above, you can do it yourself in the self-serve.

 

Edit: And what provider are you porting from?

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Oracle

Re: Activate any $30+/mo plan and get $10 off for 6 months


@Amrut1960 wrote:

I tried through walmart CSR but PM said no guarantee. My number is active and was getting SIM card free in walmart. Please advise


@Amrut1960

Don't worry about what the Walmart CSR said.  By law, cell carriers will allow number ports to other providers, as long as the account where the number is coming from is active.

 

Since you've contacted the moderators already, best to wait for their response.

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Model Citizen / Citoyen Modèle

Re: Activate any $30+/mo plan and get $10 off for 6 months

I had a number that Public Mobile could not port in as it was from an area code where local service was not provided. Had to take a new number from a different city. 

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Mayor / Maire

Re: Activate any $30+/mo plan and get $10 off for 6 months


@bud21ca wrote:

I had a number that Public Mobile could not port in as it was from an area code where local service was not provided. Had to take a new number from a different city. 


Really? What city is the number?  I can't imagine that there are many places Public Mobile doesn't offer service.

Model Citizen / Citoyen Modèle

Re: Activate any $30+/mo plan and get $10 off for 6 months

807-853-xxxx, I get service here they just could not port a local number for some reason.