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Good Citizen / Bon Citoyen

Re: Payment Issue

Hello I ordered a sim which never arrived at my house, so I purchased one in person and activated my plan, I want to know who I can ask to get refunded for my sim?

 

Thank you

Good Citizen / Bon Citoyen

Never received simcard

Hello I ordered a sim which never arrived at my house, so I purchased one in person and activated my plan, I want to know who I can ask to get refunded for my sim? Thank you

Mayor / Maire

Re: Payment Issue


@Maxmaxmaxmax08 wrote:

Hello I ordered a sim which never arrived at my house, so I purchased one in person and activated my plan, I want to know who I can ask to get refunded for my sim?

 

Thank you


Contact moderators via SIMon here: https://publicmobile.ca.ada.support/chat/

Or you can click the ? mark bottom right of this screen if the link doesn't work properly.

 

Edit:  You're unlikely get a refund if the SIM is just delayed.  Do you have a tracking # to see what happened to it?

Oracle

Re: Payment Issue

New thread created to isolate from original. 

@Maxmaxmaxmax08 It's always best to create a new thread for each issue, rather than tacking onto one.


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Deputy Mayor / Adjoint au Maire

Re: Never received simcard

@Maxmaxmaxmax08 You have to contact the Moderator directly. You can either send them a private message by click on the Envelop icon and send to "Moderator_Team" or click on the Question Mark icon and get a ticket to deal with your issue. I doubt they will refund it. But you can try. 

Mayor / Maire

Re: Never received simcard

Here is a thread about tracking your sim through Canada Post.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/How-to-track-your-SIM-card-order/m-p/...

Did you order it through PM ?  If so, you could try contacting Canada Post for compensation.

Mayor / Maire

Re: Payment Issue


@Luddite wrote:

New thread created to isolate from original. 

@Maxmaxmaxmax08 It's always best to create a new thread for each issue, rather than tacking onto one.


@Luddite  Looks like this user has another thread asking the same question, perhaps they can be merged?  Thanks.

 

Here's the link: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Never-received-simcard/td-p/448667/jump...

Oracle

Re: Payment Issue

@dabr Thanks. I confused myself, somehow - split the thread but now remerged. Must be coffee time.


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Good Citizen / Bon Citoyen

Re: Never received simcard

Why would I contact posted Canada for something I never received from public mobile...

Mayor / Maire

Re: Never received simcard


@Maxmaxmaxmax08 wrote:

Why would I contact posted Canada for something I never received from public mobile...


Try the tracking # if you got a confirmation from PM. 

 

PM mails your SIM through Canada Post.