Number transfer in Self-Serve impacted by ongoing maintenance

[CoastalThrive]

I am a new customer and confused.

I tried to transfer my old # to my new account about 2 weeks ago on the 4th? and noticed I could not text or receive texts from my spouse, but I can call him! All other contacts seem fine! Then I learned last week that my # when called, says it’s not in service....

Help please! You cannot call me....lol 

An email would be great!

[darlicious]

@CoastalThrive  I'm happy the porting department has sorted you out. It must be of a great relief to you. Stay safe.....and a safe distance from others!

[CoastalThrive]

I can receive texts, but no calls, and some texts (2 ppl so far) I am not getting. 
I have tried the recommendations above, and am going to try a Mod now :cathappy: Thanks!

[CoastalThrive]

Ok thanks, trying the above suggestions then contacting a Mod.

[gblackma]

@CoastalThrive  it sounds like you SIM didn't provision properly. You can try these Tricks to reset your  phone
You could try in order:
1. Restarting your phone. Turn your phone off, wait 30 seconds and restart.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5    minutes, log in and take it off. Log out and restart your phone.
4. Add a one time payment and of $1 To your account and restart your phone .

And if they don't work contact a moderator and ask them to to reset your SIM card. Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon.  Type moderator and follow the prompts to get to one.  ( CLICK on account specific question and human and submit a ticket).

[computergeek541]

Customer service doesn't e-mail customers. For account related issues, you'll need to submit a ticket at https://publicmobile.ca.ada.support/chat/