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tinaknelsen63
Great Neighbour / Super Voisin

Re: [ISSUE RESOLVED] Self-Serve Outage

Hi i have been waiting awhile for help with my port request I haven't  heard anything back yet

Re: [ISSUE RESOLVED] Self-Serve Outage


@tinaknelsen63 wrote:

Hi i have been waiting awhile for help with my port request I haven't  heard anything back yet


Do you mean that you submitted a request and that it isn't done, or that there was a problem and opened a ticket, but then didn't hear anything back from the moderators?

 

If you haven't already, you can open a ticket by going to https://publicmobile.ca/chatbot and then typing "port request".

 

If you're having a difficulties with an open porting request, you can phone the Telus porting team at ****

kb_mv
Mayor / Maire

Re: [ISSUE RESOLVED] Self-Serve Outage


@tinaknelsen63 wrote:

Hi i have been waiting awhile for help with my port request I haven't  heard anything back yet


@tinaknelsen63 Porting can take a few hours if coming from a cell company to as long as 7 days if coming from a land line / VOIP. If you are porting a cell number did you receive a text from your last provider?

 

There is a relatively new procedure introduced by all cell companies to prevent fraudulent ports. You will receive a text SMS from your provider asking you to authorize the port. You have 90 minutes to reply. If you did not receive the SMS for whatever reason you can call *** and have them fix the port. If you answered the SMS it can take a few hours for the port to complete. You can continue using your old sim until it stops working. Then insert your PM sim and you should be good to go.

 

Here is a link to a Public Mobile page on porting that may be useful:

https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

 

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