Beginner’s Guide to the Community

[landon2014]

I am in the process of activating my SIM card for Public Mobile, however I am having trouble transferring my phone number. I am being asked to enter a valid Canadian phone number and when I do it keeps asking me he same thing and won't let me go any further...have been trying for days..very frustrating

[Anonymous]

 @CS_Agent : Looking for work? 🙂 As often happens around here, a customer posts a question, they get a bunch of replies but then we never hear from them for updates or what worked. We can only assume something worked or they found you and they're gone.

[softech]

@landon2014 , While most number can be ported into PM but not all, you might want to check this site to confirm if your number can be ported into PM

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

(this is a Koodo site, but PM and Koodo are both owned by Telus)

[benfatto]

@landon2014  If you mean the number requested as an alternate, try any number, or even blank. 

[Anonymous]

 @landon2014 : Would you be willing to post the first 6 digits of your phone number (not the last 4). Some numbers may not be transferable to the Telus family.

[davgendron]

@landon2014 

To contact the moderator team:

1. Click Chat Bubble on the lower right corner and type "Open Ticket"

2. Click "Contact us"

3. Select "Other"

4. Select the link "Click Here To Submit A Ticket"

5. This opens a new window. Log in with Community Account (NOT your self serve). Follow prompts.

[Dunkman]

@landon2014 

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@landon2014 wrote:

I am in the process of activating my SIM card for Public Mobile, however I am having trouble transferring my phone number. I am being asked to enter a valid Canadian phone number and when I do it keeps asking me he same thing and won't let me go any further...have been trying for days..very frustrating

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Is the phone number a Koodo prepaid number?  If it is, you will need moderator help to complete port.

If above suggestions don't work, you could activate with a temporary number first.  Then try again later in your self service account.  If still not working, you will need contact moderator to complete port.  

P.S.  I will start your own topic/thread.  

[treefrog]

@landon2014 

Clear your browser and use secret or incognito mode. Chrome or Firefox are the best browsers to use