cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Ziggy4
Good Citizen / Bon Citoyen

Re 6uc2 the number you have reached is not in service

I’m trying to get my phone to work . I’m switching provider and keeping my number sent ticket

yesterday still no sevice

 

Re: Re 6uc2 the number you have reached is not in service


@Ziggy4 wrote:

I’m trying to get my phone to work . I’m switching provider and keeping my number sent ticket

yesterday still no sevice

 


Are other people hearing that when trying to reach you, or are you hearing that when trying to call other people?

 

If you're attempting to make an outgoing call, try dialing a 1 before the area code.

Ziggy4
Good Citizen / Bon Citoyen

Re: Re 6uc2 the number you have reached is not in service

When ever someone calls they get this responce

esjliv
Mayor / Maire

Re: Re 6uc2 the number you have reached is not in service


@Ziggy4 wrote:

I’m trying to get my phone to work . I’m switching provider and keeping my number sent ticket

yesterday still no sevice

 


@Ziggy4 can you make out going calls, texts working, data?

 

Try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

 

Check to see if you have a compatible phone:

https://www.kimovil.com/en/frequency-checker/CA

https://willmyphonework.net

 

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Ziggy4
Good Citizen / Bon Citoyen

Re: Re 6uc2 the number you have reached is not in service

I have no data cant sen text or call out or get calls

i have tried all things suggested still no luck

Dunkman
Oracle

Re: Re 6uc2 the number you have reached is not in service

@Ziggy4 

Are you a new customer?  Just ported your number from another company?  If ported, does your old carrier SIM card still work?

If old customer, was everything working before this recent incident.  

Do you have access to self service account?  Is account status active or suspended?  

 

Maybe try the SIM card in another working phone.  That would help determine whether hardware set up issue versus PM service problem.  

Ziggy4
Good Citizen / Bon Citoyen

Re: Re 6uc2 the number you have reached is not in service

I am new to public Mobile my account is active but have not been able to use data text or phone 

no service yet old carrier suspended service and new carrier has not ported number like 

I’m in limbo getting frustrated may have to return to previous carrier

Bronniep
Great Neighbour / Super Voisin

Re: Re 6uc2 the number you have reached is not in service

Did you receive a text when you set up your activation confirming that you wanted to let your provider to move over to public mobile? I would suggest putting in your old sim card and checking your text messages to see if you got anything that you need to respond to. I got texts confirming that I wanted to leave Telus that I had to respond to first prior to activation and porting my number working.

Ziggy4
Good Citizen / Bon Citoyen

Re: Re 6uc2 the number you have reached is not in service

Yes I did but I missed the response time . Telus didn’t cancel my account ,I then sent a ticket

and did say yes when Telus sent the same message they then cancelled there service and I think ported number to public mobility since then I have this response on phone and no service

dabr
Mayor / Maire

Re: Re 6uc2 the number you have reached is not in service


@Ziggy4 wrote:

Yes I did but I missed the response time . Telus didn’t cancel my account ,I then sent a ticket

and did say yes when Telus sent the same message they then cancelled there service and I think ported number to public mobility since then I have this response on phone and no service


@Ziggy4    Have you tried calling the Telus Porting Dept. number?  I can private message you the number as it's only to be used for porting issues.  Please check your message box (envelope icon) top right of screen for the number.

Need Help? Let's chat.