04-17-2021 06:48 PM - edited 01-06-2022 01:49 AM
Hi,
Just getting started with Public Mobile and wondering about purchasing 1000 US minutes in my add-ons. I've purchased the add on (cost $15) and it is now indicating that I have $15 balance in my account, but I don't see the US minute add on in my account and I am getting a message when I try and call internationally that I don't have minutes. Please help! thx.
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04-17-2021 08:03 PM
Also the 1000 minute US add on is for calling the USA (except for a few exclusions) "from" Canada. If you want to make calls while in USA you have to buy a different add on and it is time limited.
04-17-2021 07:10 PM
Also just to distinguish the difference, there are two add-ons that cost $15 for calls that you appear to be referencing.
There is a 1000 minute US add-on for long distance calls made from Canada to the US.
And there is also a 300 minute International add-on for calls to many specified countries which do not include the US.
(Included countries: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France,Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela)
04-17-2021 07:05 PM
To purchase Add-Ons using your Self-Serve account, follow these steps:
04-17-2021 06:49 PM
@Lynn-S wrote:Just getting started with Public Mobile and wondering about purchasing 1000 US minutes in my add-ons. I've purchased the add on (cost $15) and it is now indicating that I have $15 balance in my account, but I don't see the US minute add on in my account and I am getting a message when I try and call internationally that I don't have minutes. Please help! thx.
If someone goes thorugh the add-on purchase procedure without enough funds already in the Public Mobile account balance, the process only adds a top up to your account. You need to go back and repeat the process to purchase the add-on.