Purchased SIM May 14, 2019..Didn't receive it yet

[hs427579]

Ordered SIM to join public mobile but havent received it. It is been almost 3 weeks now.

Order # 166728. Please help.

[RossN]

If you go on the canada post website "track your order' type in your order number and it will ask you for your postal code it will tell you where it is, I tracked mine today  and it says it will be here tommorrow good luck

[laidlaw1]

I agree with the above posts, definetly reach out to a moderator. I had ordered my sim card on Saturday (Day of the 5gb promo) and just receieved mine today. Says you should receive it within 3-7 business days. Best of luck!

[Luddite]

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@hs427579 wrote:

Ordered SIM to join public mobile but havent received it. It is been almost 3 weeks now.

Order # 166728. Please help.

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Definitely lost in transit.

Option A: click this: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 to send a private message to the moderator team with a description of your issue. Usually they answer within in 24 hours, but can take a few days.

OR,

Option B: buy one locally and change your request to a refund: https://www.publicmobile.ca/en/bc/store-locator

[MandyJ]

According to this post, if you haven't received your SIM card ordered online within 7 days, then you should contact a moderator.

Here's the link to the moderator, so you can send a private message about it.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[popping]

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@hs427579 wrote:

Ordered SIM to join public mobile but havent received it. It is been almost 3 weeks now.

Order # 1xxxx8. Please help.

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Send a private message to moderator for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Moderator wait time is 2 - 3 days.