Purchase then view add-ons: Oops something went wrong

[SomeDude]

I’m trying to purchase a US roaming add-on.  When it tried to process the payment (credit card details were displayed and I clicked add) I got an oops something went wrong message asking me to log out and log back in.  When I logged back in I saw the same message when clicking view add-one.   I tried this again same thing.

I’m travelling to the US today.  Please help!

[will13am]

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@SomeDude wrote:

Thanks for pointing me in the right direction.

It was the exact opposite problem.  I was in Mobile Safari private mode.  Switching *off* private mode solved the problem.

Didn’t occur to me to try until your reply so thanks again!

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Most of the time, going to incognito mode resolves the issue.  I suppose going forward the advise should be to toggle incognito mode. 

[SomeDude]

Thanks for pointing me in the right direction.

It was the exact opposite problem.  I was in Mobile Safari private mode.  Switching *off* private mode solved the problem.

Didn’t occur to me to try until your reply so thanks again!

[duffer900]

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@will13am wrote:

@SomeDude, try clearing browser cache or using incognito mode. 

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Or a different browser all together.

[will13am · Accepted solution]

@SomeDude, try clearing browser cache or using incognito mode.