Purchase of SIM Card not successful but got charged

[liuchen1127]

Hi, 

I used my new address for billing but actually didn't update the cards' address with my bank. The purchase didn't go through since the postal codes did not match but both my credit card and debit card were charged (I tried with both of the cards)

Could someone address this issue?

[JoyLuck]

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@liuchen1127 wrote:

I don't have a PM phone number and i can't get the account registered.

I also dont have an order number since the order didn't go through

How am I supposed to submit the ticket?

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Use the private link @Jb456 above.

Edit:  @Jb456 , You are quick on the draw. I was talking about your first post 🙂

[Jb456 · Accepted solution]

@liuchen1127 

Youre on the community forums so if you click the link below. You can private message them through the forums.  

They will write you back and it will appear in your inbox. The envelope top rightish. They likely will be able to search the information by your card details, address.

Click this link 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[liuchen1127]

I don't have a PM phone number and i can't get the account registered.

I also dont have an order number since the order didn't go through

How am I supposed to submit the ticket?

[Jb456]

You need to contact the moderators for assistance.

 or private message them at this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437