Public Mobile start up problem - no incoming calls

[Pat63]

Just recieved the SIM card in the mail, activated it, and transfered the phone number.  But the phone does not receive calls or texts.  It can dial out, and the phone number is correct.  What am I doing wrong?

[darlicious]

@kabaria585 

As per the info provided by @Anonymous if you did not reply YES to the PAT (porting authorization text) within 90 minutes of receiving it you need to reinitiate the port request. Put your lucky sim card back in your phone and with your lucky account # in hand call the telus porting department. You may still have time to do this tonight if you hurry. Check your private messages for the number.

[Anonymous]

@kabaria585 

do you get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES.

if you miss it try to put it back your old SIM card and maybe you will gettign the SMS to you reply: YES,

if you stuck with Transferring your old Phone Number, or is not complete processing

Here’s how to contact Customer Support Agent by CS_Agent,

• you need to send a private message to Customer Support Agent by CS_Agent, by Click Here link. 

• please include in your message,
  
• phone number,
• which carrier,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  
• Check your private message inbox (click on the envelope top right of your screen)

you can try to do some troubleshoot

Spoiler

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

and you can try to reset network settings and Changing APN Settings,

for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

APN Settings On An IPhone

click Here link, 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone,

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

try to check update your device,

you can try to test your SIM card in another device to you know the issue from SIM card network or your device issue.

[kabaria585]

hi

i joint public mobile, before i  connected lucky mobile. but i have problem outgoing call is going but incoming call  don't coming .already 24 hrs done.

so what should i do?

thanks

[Korth]

Mobile Number Port can take a little while to complete. It can be finished in minutes but still not uncommon to wait 1-2 business days before it fully sorts itself out.

Don't forget to restart your phone periodically until you know the MNP is finished. 

[darlicious · Accepted solution]

@Pat63  Once you port over your number it will take up to 2 hours for the porting to complete depending on the provider. Rogers can sometimes take another hour or so to complete. Porting from Petrocan or koodo prepaid require taking a temporary number and moderator help. Speak out can take a couple of days and internet numbers and landlines a week or more. Once you can recieve texts and call it is done and your old account will be closed. If your incoming calling remains on your old SIM your port is stuck and you will need to contact the moderators. Give it 4 hours max then create a service ticket via Simon explaining your issue to the moderators by clicking on the (?) At the bottom right of your screen. Type in human or rep then follow the prompts to explain your issue and submit.

Edit: not petrocan pc mobility

[computergeek541]

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@Pat63 wrote:

Just recieved the SIM card in the mail, activated it, and transfered the phone number.  But the phone does not receive calls or texts.  It can dial out, and the phone number is correct.  What am I doing wrong?

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If you have your Public Mobile sim card inserted in a compatible phone, nothing is currently wrong unless you receive a text message from Public Moible saying to contact them, or if the incoming text messages from other carriers and incoming phones calls don't start working after a few hours for a wireless to wrieless carrier phone number transfer.

[popping]

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@Pat63 wrote:

Just recieved the SIM card in the mail, activated it, and transfered the phone number.  But the phone does not receive calls or texts.  It can dial out, and the phone number is correct.  What am I doing wrong?

---

You need to wait until your old provider to release your number to PM before you will receive text and call.  For the mean time, continue to use your old SIM card until it stops working.