I signed up last month and I don't see my 2 gig bonus. They told me it would take 10 days...if not to inform public...i have screen shots of the conversation
If you do not see your 2GB promo on your account, it might appear after next billing cycle.
If not MOD could clarify why you do not see it yet.
To contact a moderator, there are 2 methods:
- Use the ticketing system for a faster response time (preferred method as Ticket is assigned and easy to follow up with MODs). Click here and type ticket, then select account-specific question, then select you need a human now. Follow the prompts to submit a ticket or,
- Send a private message to the moderator by clicking here You’ll need to be logged into your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
Did you activate a $35 or higher plan ? If you did then submit a ticket to a CSA.
Here’s when and how to contact our Customer Support Agents:
when you Activated you line at online or in store,
if you did online and missed your promo you have to Contact Customer Support Agent by CS_Agent ,and Explain your issue they can solve your issue, they are nice Service Team they will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent,