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Great Neighbour / Super Voisin

Promotion 5G activation

I registered the 5G christmas reward but when I register the SIM card and using now, not yet has 5G adds to my account, my data will be consumed all soon.  Do guys have the same experience?  It said no prom code before and it would include in the plan but when?

 

 

Oracle

Re: Promotion 5G activation

@Dokidoki , the bonuses will not be added immediately.  Be patient, it will be.  Please review the terms of the deal.  

 

https://productioncommunity.publicmobile.ca/t5/Announcements/New-Year-Savings-Get-your-second-month-...

Town Hero / Héro de la Ville

Re: Promotion 5G activation

Those promo credits will applied within 30 days. If they don't appear by then open a trouble ticket. 
Hopefully you won't need it, but if necessary to obtain a ticket, click on https://widget.telus.tiia.ai/publicmobile/publicmobile.html and enter your question in SIMon. Follow / invent the prompts until you reach the Contact Us button, click on it and a Submit Ticket button should appear. To confirm that your ticket has been submitted, check the SEND box in your private messages; click on the small envelope next to your avatar at the top right of your screen.

 

If you have problems submitting a ticket, you can also send a private message to the moderators, but this alternative contact method may have a longer response time. Click: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Town Hero / Héro de la Ville

Re: Promotion 5G activation

@Dokidoki  if you completed all instructions to be eligible it will be applied within 30 days. Many have said they received it faster.

 

You can click chat bubble to open a ticket for moderators and ask. You can also send them a private message.

 

CLICK TO PRIVATE MESSAGE 

Mayor / Maire

Re: Promotion 5G activation

  1. Eligible customers will be credited the add-on bonus within 30 business days of activating if applicable.
Town Hero / Héro de la Ville

Re: Promotion 5G activation

Hi @Dokidoki 

 

Of 2 new activations of people I know, they received the 5GB add-on on day 8 and 9 from activation.

 

Here's hoping yours will be as prompt.

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