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pm360
Great Neighbour / Super Voisin

Problems with my PM account

Hi,

 

I tried to log into my account but it does not work. I enter my email and password, but I get the message: Sorry, your login attempt failed. Please try again.

 

When I Click on forgot password and enter my email 2 times, I get this: Sorry, we’re unable to verify your email address.

 

My account was created on January 13. I got the confirmation email at 19:25

 

I tried to submit a ticket to the moderators, but to do that you have to log into your account for verification.

 

Thank you


Accepted Solutions
mimmo
Oracle

Re: Problems with my PM account

@pm360 I have not submitted a ticket for a while but you should be able to verify with a code sent to your phone or the pin you set up on account creation.

 

 

 

You can always send a private message to moderator_team via community click envelope top right of screen to start

 

 

Edit I just tried..

First it asks you to log into your community account then step 3is verification and there are 3 options, account verification, sms verification or can't verify which requires you to include account details min 3

 

 

 

 

 

 

View solution in original post


All Replies
mimmo
Oracle

Re: Problems with my PM account

@pm360 I have not submitted a ticket for a while but you should be able to verify with a code sent to your phone or the pin you set up on account creation.

 

 

 

You can always send a private message to moderator_team via community click envelope top right of screen to start

 

 

Edit I just tried..

First it asks you to log into your community account then step 3is verification and there are 3 options, account verification, sms verification or can't verify which requires you to include account details min 3

 

 

 

 

 

 

View solution in original post

pm360
Great Neighbour / Super Voisin

Re: Problems with my PM account

"There seems to be an error sending the PIN number"

 

I will send them a message

Triguy
Mayor / Maire

Re: Problems with my PM account

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