I’m trying to set up an account and when I enter my current mobile phone number I get a message saying the account already exists or the number is invalid. I do not have an account.
Unfortunately, with Public mobile customer service model, there is no immediate help. No call centre or live chat model. You will need to contact moderator.
Hello in September we set up 2 different accounts one for my daughter and one for my dad. My daughter’s was able to use her phone immediately but my dad’s account is still not active. The account was set up st the store at the same time. Please advise on what steps we are missing. We have now paid for 2 months
OK, I think I understand. I was just trying to start an account using my current mobile phone number. I wanted to order the Sim card first from PM, and then port my current number to the p.m. SIM card.
@TMunro, please review this knowledge base article covering how to start the Public Mobile service. There are many articles covering other aspects of the service. Knowing this stuff is important to enjoying this service. Being primarily a self serve driven, there is greater reliance on the customer to know the product and be self sufficient with Public Mobile.
OK, I think I understand. I was just trying to start an account using my current mobile phone number. I wanted to order the Sim card first from PM, and then port my current number to the p.m. SIM card.
You can order the sim first but you need to wait until you get it to set up the aaccount.
OK, I think I understand. I was just trying to start an account using my current mobile phone number. I wanted to order the Sim card first from PM, and then port my current number to the p.m. SIM card.
I tried for the first time yesterday using my mobile phone number. I got the message saying that My Number had already been used or it was invalid. Neither of which is true
I’m trying to set up an account and when I enter my current mobile phone number I get a message saying the account already exists or the number is invalid. I do not have an account.
You should be using your sim number to set up an account. Its something you must do first to get on the PM network.
I tried for the first time yesterday using my mobile phone number. I got the message saying that My Number had already been used or it was invalid. Neither of which is true
