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Great Neighbour / Super Voisin

Problem with the service

I just paid a monthly subscription but when i try to call i am told i have no network.

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Mayor / Maire

Re: Problem with the service


@ok3 wrote:

I just paid a monthly subscription but when i try to call i am told i have no network.


When did your plan expire.

Log into your account to see if the $$ are sitting in Available Funds. If so, then you can apply it to your renewal now.

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Mayor / Maire

Re: Problem with the service

Try rebooting your phone.  Check your account for your account status 

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Deputy Mayor / Adjoint au Maire

Re: Problem with the service

Hello,

 

Try one or more of the below:

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone

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Mayor / Maire

Re: Problem with the service

@ok3  Dial 611 from your device. If your account is suspended just follow the prompts to reactivate your account.

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Retired Oracle / Oracle Retraité

Re: Problem with the service


@ok3 wrote:

I just paid a monthly subscription but when i try to call i am told i have no network.


Did calls ever work and are you new customer?

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