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Mayor / Maire

Re: Problem transferring number


@Nitros wrote:

Thank you @geopublic! I'll do that now.


@Nitros  Don't forget to include your Bell account number, name on the account and phone number in your mrssage.

Good luck.

Good Citizen / Bon Citoyen

Re: Problem transferring number

Hey everyone,

Just a quick update, but first I wanted to thank everyone for reaching out to help me. The community here is amazing! 

 

I sent the private message to the moderator team and the have responded. Unfortunately in my case my old number with it's exchange isn't eligible to transfer to PM. Sad cause I liked my old number and have had it for many years, but that's life, I'll get used to the new one lol. I'll probably keep the old bell one active on an old phone for a couple months until I can get all my contacts updated with my new number.

Thanks again everyone for all your help! 

 

Nitros 

Re: Problem transferring number

Cellular or landline on your previous service?  It’s really strange that it couldn’t be ported.

Good Citizen / Bon Citoyen

Re: Problem transferring number

@stonechucker it's a cellular number, but the three digit number after the area code is the same as landlines from Bell in this area. It's a small rural area in Newfoundland, so I'm not entirely surprised it's not eligible. Even when choosing a number from PM I had to choose a number from an area two hours away as that was the closest I could find to local lol. Was worth it though, glad to be with PM now. 

Mayor / Maire

Re: Problem transferring number


@Nitros wrote:

@stonechucker it's a cellular number, but the three digit number after the area code is the same as landlines from Bell in this area. It's a small rural area in Newfoundland, so I'm not entirely surprised it's not eligible. Even when choosing a number from PM I had to choose a number from an area two hours away as that was the closest I could find to local lol. Was worth it though, glad to be with PM now. 


@Nitros During activation PM lets you customize the last 4 digits of a phone number when choosing a PM number. Were you able to at least pick the same 4 last digits?

Re: Problem transferring number


@Nitros wrote:

 

 

I sent the private message to the moderator team and the have responded. Unfortunately in my case my old number with it's exchange isn't eligible to transfer to PM. Sad cause I liked my old number 


What city is your Bell phone number assigned to?  There are very few times numbers can't be ported.

Mayor / Maire

Re: Problem transferring number


@Nitros wrote:

@stonechucker it's a cellular number, but the three digit number after the area code is the same as landlines from Bell in this area. It's a small rural area in Newfoundland, so I'm not entirely surprised it's not eligible. Even when choosing a number from PM I had to choose a number from an area two hours away as that was the closest I could find to local lol. Was worth it though, glad to be with PM now.


Like @stonechucker said that is odd. Here in edmonton the index numbers are interchanged between cell and landline all the time. 

Good Citizen / Bon Citoyen

Re: Problem transferring number

@geopublic yes, but my last four digits weren't available with the three digit I picked for that area. I could always try another area and change again I guess.

 

@computergeek541  I'm not in a city, it's a small rural town with less than 1000 people lol. My area wasn't in the list when I picked the number. I assume that's why they couldn't port it. 

Highlighted
Good Citizen / Bon Citoyen

Re: Problem transferring number

CRTC mandates that every Ph number can be ported to any other provider as long as that provider is offering service in that area regardless of landline or wireless

Good Citizen / Bon Citoyen

Re: Problem transferring number

@kalpesh9 this is exactly what the moderator said.

 

"

With the phone number I have been able to check the port eligibility, however it seems the phone number and exchange are not compatible with our network. This means the number is not eligible to be transfer over to Public Mobile. 

 

For this, it is suggested for a new number to be selected. "