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Good Citizen / Bon Citoyen

Problem accessing account

today I regitered my sim car, set up my account, recived confirmation to my email about that account and was charged for the plan I chose.

tried to go back into my account, said problem with log in.

I want to stop Auto pay.but need to access account to do that.

How do I get my acess sorted out

c

Mayor / Maire

Re: Problem accessing account

@loghouse1  - If your account was not created automatically during activation, it can be done manually.

From the main login page of self serve, there is a Create Account button a bit on the right side.  You should be able to do it from there.

If that doesn;t work, please write back for additional help.

Great Citizen / Super Citoyen

Re: Problem accessing account

@loghouse1  I believe you still have to make an account sounds like you just signed up for service now you have to create an account

Town Hero / Héro de la Ville

Re: Problem accessing account

You can register for a self account using the following link.

https://selfserve.publicmobile.ca/self-registration/

Model Citizen / Citoyen Modèle

Re: Problem accessing account

at the beginning, after activation, I thought it is already registered automatically, but this is not the case, you need to create a account, then you can remove your credit card.

Model Citizen / Citoyen Modèle

Re: Problem accessing account

"set up my account, recived confirmation to my email about that account"

 

Others are saying create an account but it sounds like the OP already has one. If you have an account and can't log in, try another browser or incognito window.

 

If you don't remember your password, use the forgot my password link from the login page.

Town Hero / Héro de la Ville

Re: Problem accessing account


@loghouse1 wrote:

today I regitered my sim car, set up my account, recived confirmation to my email about that account and was charged for the plan I chose.

tried to go back into my account, said problem with log in.

I want to stop Auto pay.but need to access account to do that.

How do I get my acess sorted out

c


@loghouse1You can also remove AutoPay by dialling *611 from your phne and select 5 to remove AutoPay.

 

Hope this helps!