cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Good Citizen / Bon Citoyen

Price plans

Some price plans were phased out.  How do I make sure I don't lose the current price plan I have? Thanks


Accepted Solutions
Highlighted
Mayor / Maire

Re: Price plans


@trishe wrote:

Some price plans were phased out.  How do I make sure I don't lose the current price plan I have? Thanks


  1. Keep your plan active
  2. Never rely on AutoPay to renew your plan. Setup a reminder to make a manual payment so that you have the necessary funds in your account two days before your plan is set to renew.
  3.  Make sure that the Payment Due date always matches the AutoPay due date.

View solution in original post


All Replies
Highlighted
Great Neighbour / Super Voisin

Re: Price plans

“A grandfather clause is a provision in a law or contract that allows old rules to continue to apply in certain situations.” 

Old Promo plans do not change.

Highlighted
Deputy Mayor / Adjoint au Maire

Re: Price plans


@trishe wrote:

Some price plans were phased out.  How do I make sure I don't lose the current price plan I have? Thanks


@trishe Sometimes the new plans maybe cheaper than the old ones. You better check out your need and get the one suitable for your situation. 

Highlighted
Model Citizen / Citoyen Modèle

Re: Price plans


@trishe wrote:

Some price plans were phased out.  How do I make sure I don't lose the current price plan I have? Thanks


Never switch to another plan.

Highlighted
Deputy Mayor / Adjoint au Maire

Re: Price plans

I asked the moderators that very question and here's what I got back:

 

As general info, if you have the mentioned rate plan, or any kind of rate plan for that matter, it will be kept on your account if you have auto-pay or pay on time so that the line does not get de-activated.  

 

Then I expressed my concerns with respect to the recent system outage/degradation where people had suspended service, and asked if a plan could be retrieved if the system was at fault. Here's what I got back:

 

In the unfortunate possibility of system issues, we do not have the option of changing rate plans manually, but we`ll certainly do our best to find a solution Smiley Happy

Highlighted
Oracle

Re: Price plans


@mh1983 wrote:

I asked the moderators that very question and here's what I got back:

 

As general info, if you have the mentioned rate plan, or any kind of rate plan for that matter, it will be kept on your account if you have auto-pay or pay on time so that the line does not get de-activated.  

 

Then I expressed my concerns with respect to the recent system outage/degradation where people had suspended service, and asked if a plan could be retrieved if the system was at fault. Here's what I got back:

 

In the unfortunate possibility of system issues, we do not have the option of changing rate plans manually, but we`ll certainly do our best to find a solution Smiley Happy


Has anybody's plan been altered by system glitch?  I have not seen reports of that.  To me find a solution would be to correct the error and put things back to where they were. 

 

That said, people do need to understand that there truly isn't such a thing as grandfathered plan where the customer is in the driver seat.  The terms of service governs all aspects of service delivery.  The terms of service provides that Public Mobile can change our plan as they please provided they give notice of change.  Those who were here back in February 2018 should know about the infamous price increase for customers on the 2016 fall promo.  The legacy customers can attest to several price increases to their plans as a way of moving them off of call center support.  Generally speaking, the rate plans are stable, but nothing lasts forever. 

Highlighted
Deputy Mayor / Adjoint au Maire

Re: Price plans

Pretty sure I read reports of people losing their $25 unlimited talk/text/1gb plan. Remember, the outage happened right around the time they introduced new plans and removed the $25 plan. So, I disagree that the rate plans are stable.

Highlighted
Mayor / Maire

Re: Price plans


@trishe wrote:

Some price plans were phased out.  How do I make sure I don't lose the current price plan I have? Thanks


  1. Keep your plan active
  2. Never rely on AutoPay to renew your plan. Setup a reminder to make a manual payment so that you have the necessary funds in your account two days before your plan is set to renew.
  3.  Make sure that the Payment Due date always matches the AutoPay due date.

View solution in original post

Highlighted
Oracle

Re: Price plans

Missing autopay or having a suspended account will not change your plan.  You keep your plan and price point until either you change it, or you get notified of price increases /or plan changes from public mobile in advance (as stated in TOS) 

 

If there is a system glitch PM I believe would have restore the plan, as the the user did not make the change. 

 

 

Highlighted
Mayor / Maire

Re: Price plans

 @mh1983 

iirc I have not seen any reports of people losing their plan since I've been here. Certainly, if one goes into suspension for lack of payment or self-induced that after 90 days you lose *everything*. But just going into suspension does not leave it open to the plan being changed in the background by some nefarious greedy system.

 

IF, people do a plan change out of a promo plan then all bets are off. Accidentally, unknowingly whatever...then it's up to the mods to possibly do any goodwill gestures. But they're not obliged to. The system did as it was told.