Porting

[Abi2020]

I got a voicemail on my alternate phone number saying the number I ported from Bell to Public Mobile has been reactivated with Bell. I am unable to recieve calls. I need someone to help look into this please. Thank you 

[fdrcamb519]

@Abi2020 

Welcome to PM, happy to hear community was able to help.

[gblackma]

Great @Abi2020 now lets make sure everthing works. Enable data and try to send an mms text message and to surf the net. Welcome to PM. Stay safe. If it doesn't what's the make and model model of your phone? 

[Abi2020]

Thanks. That was the issue. It has now been resolved.

[Abi2020]

This was helpful. Issue is resolved. Thank you!

[geopublic]

@Abi2020  In order for a port to complete your Bell account needs to be active otherwise it will fail. If you can't receive calls on your Bell number using your PM sim card then your port is not complete.

[Abi2020]

Yes, I ported my number from Bell, and yes, I can make outgoing calls on Public Mibile but incoming calls are not connecting.

[gpixel]

@Abi2020 you need to contact a customer rep right away to make sure you aren't a victim of fraud. contact bell right away and ask them why your number is ported back with them.

click this link to contact a customer rep:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check the envelope icon, beside the bell icon on the top right corner of the page periodically

[Triguy]

 Contact the moderators directly through private message here  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Type " Port Request " into the subject field. Use this link to see what is required to port your number  https://productioncommunity.publicmobile.ca/t5/Announcements/Number-transfer-in-Self-Serve-impacted-...

[gblackma]

@Abi2020 is it possible that you forgot to remove your port block before attempting to port? Thanks.

[Dunkman]

@Abi2020 

More details may be helpful.  Did you port your number over from Bell?  Are you able to call out or text out?  

Porting from Bell can take several hours.  When did you port?  

[kselmak]

Contact moderators asap https://publicmobile.ca.ada.support/chat/ 

Ask Simon for human.

In a meantime download TextNow app and pass the new number to important contacts