Porting phone number

[Benji]

I was asked to let a moderator know that my old account is active to port my number over. 

[dude65]

I would activate a new number and port later. You just want to make sure it all works well. The other thing is that you want to be happy with publicmobile. You dont want to port and find out you dont like it and then have to port back to a different company. 

[geopublic]

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@Benji wrote:

I was asked to let a moderator know that my old account is active to port my number over. 

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@Benji  To complete your port-in request, please click this link and type in “port request” to be put in touch with a Moderator and supply the needed account info to port your number.

[Triguy]

1. As a new customer, we recommend porting a number at activation with the exception of Koodo Prepaid customers. 
• We have made some system enhancements to improve the success rate of this activity. So long as the correct information is entered, this process should be seamless
2. All other customers: To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator. 

[gpixel]

@Benji you can contact Moderators here:

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST

[Dunkman · Accepted solution]

@Benji 

For porting help, you will need to contact moderator/PM employee:

To contact moderator via 2 methods:

1. Ticketing system - faster response time

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator.  Type: Contact moderator. Follow the prompts to submit ticket.  

or

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437