@Jporietis currently once you activate with a tempory number to port your number over, you need moderator help. Type ' Port request" and follow the prompts to get to one. Thee are two ways to contact the moderators. to contact the Moderator Team:
Give them the name on the account, number to port, and your old providers account number. Please note to port, the old providers must be active. It will automatically close when the port is complete.
Keep an eye on the envelope top right of your screen. The mods answer will show up there. Stay safe.
@Jporietis Public Mobile recommends to take the following steps if you need to port-in a number:
Koodo Prepaid customers.
To complete your port-in request, click this link and type in “port request” to be put in touch with a Moderator.
@Luddite duplicate post please merge. Thanks.
Porting is a 2 step process. If you made a transfer request, keep your old account active and you can continue to use your old sim until the transfer is complete.
Number porting is a 2 stage process:
Stage 1. After submitted your porting request, PM set up your old number on your PM account. Login to your account. Select the [Plan and Add-Ons] tab. Is your old number showing on the [Plan and Add-Ons] display?
If yes, PM has done its work to setup your old number for you to call out, send text and data.
If no, you should create a support ticket for moderator to investigate.
Stage 2. Now, you are waiting for your old provider to release you number to PM. Not until your old provider release your number, all the incoming calls and texts will continue to go to your old provider. You can continue to use the old provider SIM card until it stops working which is the indication that your number was released to PM.