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Great Neighbour / Super Voisin

Porting number

 
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Oracle

Re: Porting number

@Jporietis , what issue are you having with number port?  Please be more specific.

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Mayor / Maire

Re: Porting number

If you already activated your sim and need moderators to assist your number transfer you can reach them here

https://publicmobile.ca.ada.support/chat/ 

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Town Hero / Héro de la Ville

Re: Porting number

@Jporietis  currently once you activate with a tempory number to port your number over, you need moderator help.  Type ' Port request" and follow the prompts to get to one. Thee are two ways to contact the moderators. to contact the Moderator Team:

  • Faster: Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Slower: Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Give them the name on the account,  number to port, and your old providers account number. Please note to port, the old providers must be active. It will automatically close when the port is complete.

 

Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  Stay safe. 

 

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Mayor / Maire

Re: Porting number

@Jporietis  Public Mobile recommends to take the following steps if you need to port-in a number:

  • Be sure to note the best practices below to ensure a smooth process:
    1. Only the authorized account holder can transfer a number.
    2. You cannot transfer numbers between Public Mobile accounts.
    3. Your previous account must be active in order for the number transfer to go through. Once the transfer is complete, it will be automatically deactivated from your previous service provider.
    4. Double check your old account info, as it needs to be correct in order for your number transfer to complete. Here’s the information you’ll need.

Koodo Prepaid customers. 

To complete your port-in request, click this link and type in “port request” to be put in touch with a Moderator. 

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Town Hero / Héro de la Ville

Re: Porting number

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Town Hero / Héro de la Ville

Re: Porting number

Porting is a 2 step process. If you made a transfer request, keep your old account active and you can continue to use your old sim until the transfer is complete.

 

Number porting is a 2 stage process:
Stage 1. After submitted your porting request, PM set up your old number on your PM account. Login to your account. Select the [Plan and Add-Ons] tab. Is your old number showing on the [Plan and Add-Ons] display?
If yes, PM has done its work to setup your old number for you to call out, send text and data.
If no, you should create a support ticket for moderator to investigate. 

 

Stage 2. Now, you are waiting for your old provider to release you number to PM. Not until your old provider release your number, all the incoming calls and texts will continue to go to your old provider. You can continue to use the old provider SIM card until it stops working which is the indication that your number was released to PM.