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Mayor / Maire

Re: Porting number out of public mobile, want keep service


@alex6999 wrote:

Transferring public mobile number to telus


You PM account will be closed after porting your PM number to Telus.  Any loyalty or refer-a-friend reward will be gone.

 

You should remove your autopay credit/debit card info before porting your number out as you cannot access your cancelled account.

 

You can buy a new SIM card to activate the same plan you have with your old account if PM is still offering that plan.  You rewards will start from zero again with the new account.

 

If you have lots of rewards in your old account and your old plan is not longer offered by PM, you should start with a new number from Telus.

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Mayor / Maire

Re: Porting number out of public mobile, want keep service

@alex6999 

If it was originally public mobile number you could talk to Telus support and ask them if they will have access to it once you release it.

If they say yes

Usually it takes 30 days to get the number back for purchase, but if they are willing to help they can probably do something about it

You could just change your pubic mobile to something else right from your self serve, then your number would be released back to/Koodo/Telus

If they say no, I'm sorry you can try chasing it after 30 days.

 

If it was originally from another provider it will go back to the original provided, you could try catching it there, then porting to Telus.

 

As long as you don't port out from your pubic mobile you will keep public mobile account, you can change to any number from the selfserve

 

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Mayor / Maire

Re: Porting number out of public mobile, want keep service


@alex6999 wrote:

Transferring public mobile number to telus


This is the most likely scenario where you might be able to accomplish what you are trying to do. Contact the PM moderators as suggested. Hopefully they will help you make this happen.

 

Let us know how it turns out!

 

AE_Collector

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Retired Oracle / Oracle Retraité

Re: Porting number out of public mobile, want keep service


@AE_Collector wrote:

@alex6999 wrote:

Transferring public mobile number to telus


This is the most likely scenario where you might be able to accomplish what you are trying to do. Contact the PM moderators as suggested. Hopefully they will help you make this happen.

 

Let us know how it turns out!

 

AE_Collector


In theory it's possile, but unfortunately, it's against company policy to accomodate this request.