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Good Citizen / Bon Citoyen

Porting number out of public mobile, want keep service

Hi, I porting number out of public mobile and want to keep existing service with another phone number. what should i do?


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Mayor / Maire

Re: Porting number out of public mobile, want keep service


@alex6999 wrote:

Hi, I porting number out of public mobile and want to keep existing service with another phone number. what should i do?


You can't. Porting out closes the account.

View solution in original post


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Mayor / Maire

Re: Porting number out of public mobile, want keep service


@alex6999 wrote:

Hi, I porting number out of public mobile and want to keep existing service with another phone number. what should i do?


You can't. Porting out closes the account.

View solution in original post

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Good Citizen / Bon Citoyen

Re: Porting number out of public mobile, want keep service

Can i use old sim card to open new account?

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Mayor / Maire

Re: Porting number out of public mobile, want keep service

If the sim was used to setup an account then you won't t be able to reuse it.  You can purchase a new from canadiancellsupplies.com.

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Mayor / Maire

Re: Porting number out of public mobile, want keep service

@alex6999  No, once you port out your account closes and that sim cannot be reactivated anymore. You will need a new sim/email.

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Model Citizen / Citoyen Modèle

Re: Porting number out of public mobile, want keep service

@alex6999 

 

You will not be able to do this unless you go through moderators and ask if they will make an allowance for this.

 

I have done this in the past with BELL Canada in store so I know it is possible to be done.

I am not really sure how Bell did it, but Bell is also postpaid so they may have just added a new number to my account then ported my old number out. 

 

But do not do this on your own or your old account will close. They will need to do some fan dangling for you to get this done, that is assuming Public Mobile will in fact do this. It can't hurt to reach out to a moderator and ask.

 

Contact them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

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Model Citizen / Citoyen Modèle

Re: Porting number out of public mobile, want keep service

@alex6999 

 

Weird I replied to this 35mins ago and my post is gone...second time in a week that has happened? 

 

When I was with BELL CANADA I moved one of my numbers (my wires) over to another carrier. They were able to port my number over and keep my account and add a new number. I wonder if in the background the moderators could do the same for you moving the number you want but keep your account open and add a new number to it?  You definitely can not do it on your own or else the account would close. 

 

I would contact them, it can't hurt...

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

 

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Mayor / Maire

Re: Porting number out of public mobile, want keep service

Hi @alex6999 

Is it Publicmobile number or did you transfer it from someplace?

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Good Citizen / Bon Citoyen

Re: Porting number out of public mobile, want keep service

Transferring public mobile number to telus

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Mayor / Maire

Re: Porting number out of public mobile, want keep service


@alex6999 wrote:

Transferring public mobile number to telus


@alex6999  If you are porting out to Telus and because Public Mobile is owned by Telus you might want to submit a ticket to Public Mobile. Explain in detail that you want to port out to Telus but also would like to keep your existing account with another number and they might be able to help you out.

 

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking  here or the icon (bottom right of your screen).

 

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If you are still having problems contacting Public Mobile then click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team