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Great Neighbour / Super Voisin

Porting number from 1 service to this one,

Paid for new plan but still number hasn't been changed over to new phone after 3 days

GR
Mayor / Maire

Re: Porting number from 1 service to this one,

Private message the Moderator_Team  and ask them for help with your port

Mayor / Maire

Re: Porting number from 1 service to this one,

@mlrim where did you port your number from? 

Mayor / Maire

Re: Porting number from 1 service to this one,


@mlrim wrote:

Paid for new plan but still number hasn't been changed over to new phone after 3 days


Number porting is a 2 stage process:
Stage 1. PM set up your old number on your PM account. Login to your account. Select the [Plan and Add-Ons] tab. Is your old number showing on the [Plan and Add-Ons] display?
If yes, PM has done its work to setup your old number for you to call out, send text and data.
If no, you should send a private message to moderator to investigate. Moderator wait time is 2 - 3 days.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Stage 2. Now, you are waiting for your old provider to release you number to PM. Not until your old provider release your number, all the incoming calls and texts will continue to go to your old provider.

Mayor / Maire

Re: Porting number from 1 service to this one,


@mlrim wrote:

Paid for new plan but still number hasn't been changed over to new phone after 3 days


Hi @mlrim 

If you are porting from another mobile carrier, the transfer should have been completed by now.
You will need to contact Moderator_team by sending them a private message. Response time varies up to 2+ days.

 

If you are porting from a landline or voip, the transfer can take up to a week.

 

Note that both PM and old provider accounts must remain active for the port to work.

 

Your old provider account will continue to function until the port is complete. Once the transfer is complete, the old provider account will automatically close.

 

Did you supply all the needed info for the port?
- Account number from old provider account
- full name exactly as registered in old provider account

 

Meanwhile if you received any notification (text or otherwise) that there was a problem, you should contact Moderator_team.

Oracle

Re: Porting number from 1 service to this one,

@mlrim I'm also in the same situation. Messaged the mods 3 days ago and haven't heard anything.

 

I was helping a friend, and they are currently not impressed. 

 

Hopefully will get it resolved soon. 

Mayor / Maire

Re: Porting number from 1 service to this one,

Only 1 moderator is online at the moment.  

This may be why the wait time is over 3 days.

Mayor / Maire

Re: Porting number from 1 service to this one,


@popping wrote:

Only 1 moderator is online at the moment.  

This may be why the wait time is over 3 days.


Not sure we can always tell how many are logged on.

They do have stealth capabilities.

Deputy Mayor / Adjoint au Maire

Re: Porting number from 1 service to this one,

@LovesToPM they are sneaky little rascals lol

Mayor / Maire

Re: Porting number from 1 service to this one,


@iliketotalk wrote:

@LovesToPM they are sneaky little rascals lol


Sometimes people have to do whatever is needed to be more productive Smiley Happy