09-26-2020 01:51 AM - edited 01-05-2022 01:21 PM
I had an issue porting it. My plan expired and i still needed to port out my number so I renewed a cheaper plan $15 with p bloc mobile to port out. I got locked out of my account just now because I wasn’t able to sign into my account.... I’m wondering is it because I ported out my number, that’s why my account has been closed. I want to make sure that I did not use auto pay for the $15/month plan and would like to check. I inserted my email to recover my password but I have not gotten an email at all...
help please
Solved! Go to Solution.
09-26-2020 02:40 AM
@clau123 wrote:Sorry auto pay*
Autopay is stopped with your account closed.
09-26-2020 02:37 AM
Sorry auto pay*
09-26-2020 02:37 AM - edited 09-26-2020 02:39 AM
@clau123 wrote:I ported to freedom. I had to renew a new plan ($15 plan) in order to port out of public mobile. Everything with porting have been resolved. I cannot login to my account though. I ported out yesterday so it has not exceeded 90days
Your account is now closed with PM once you port out to another carrier. Nothing to worry about.
09-26-2020 02:37 AM
oh, so I will not be able to access it at all? I also don’t know if I was signed into autopsy, will I not be able to check that out?
09-26-2020 02:34 AM
I ported to freedom. I had to renew a new plan ($15 plan) in order to port out of public mobile. Everything with porting have been resolved. I cannot login to my account though. I ported out yesterday so it has not exceeded 90days
09-26-2020 01:54 AM - edited 09-26-2020 01:55 AM
@clau123 Who did you try to port to? You can't port out a number on an expired plan unless changing to Telus or Koodo. If it was expired more than 90 days, account is closed and number lost.
09-26-2020 01:53 AM