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sabaa782
Great Neighbour / Super Voisin

Porting incomplete

I had switched over to Public from Freedom Mobile yesturday and I still do not recieve calls, text and I'm also not able to text most of my contacts. I am able to make a few outgoing calls. How can this be rectified? 

Tags (2)
GR
Mayor / Maire

Re: Porting incomplete

Was your credit card charged and did you receive an email that your account was created?

gewlph
Good Citizen / Bon Citoyen

Re: Porting incomplete

did you provide public mobile your imei or account number when porting?

kselmak
Mayor / Maire

Re: Porting incomplete

Looks like the port it's stuck, mine took almost 24 hours from freedom mobile. Luckily i don't have to contact the moderators, but you may want to as cell port should be faster

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

ChuckYeah
Mayor / Maire

Re: Porting incomplete

Is your old account still active? Try your old sim and see if it is still functioning. If it is, you can use your old plan until your port completes.

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