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ddean6232
Good Citizen / Bon Citoyen

Porting from Shaw

Hello all,

I just ported my number from Shaw Mobility to PM using the self-serve in PM (or so I thought) but it didn't come over to PM.  I tried doing it again but PM system now says it cant port the number.  I know the Shaw processed the port bc they sent me the emails to confirm.  I phoned the port number and now its says out-of-service.  What do I do now?  Thanks

 

 

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Accepted Solutions
JoyLuck
Mayor / Maire

Re: Porting from Shaw


@ddean6232 wrote:

Hello all,

I just ported my number from Shaw Mobility to PM using the self-serve in PM (or so I thought) but it didn't come over to PM.  I tried doing it again but PM system now says it cant port the number.  I know the Shaw processed the port bc they sent me the emails to confirm.  I phoned the port number and now its says out-of-service.  What do I do now?  Thanks

 

 


Port takes 2 to 3 hours. If still not working by then contact a moderator.

 

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.
  • Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

View solution in original post


All Replies
JoyLuck
Mayor / Maire

Re: Porting from Shaw


@ddean6232 wrote:

Hello all,

I just ported my number from Shaw Mobility to PM using the self-serve in PM (or so I thought) but it didn't come over to PM.  I tried doing it again but PM system now says it cant port the number.  I know the Shaw processed the port bc they sent me the emails to confirm.  I phoned the port number and now its says out-of-service.  What do I do now?  Thanks

 

 


Port takes 2 to 3 hours. If still not working by then contact a moderator.

 

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.
  • Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

View solution in original post

esjliv
Mayor / Maire

Re: Porting from Shaw

Hello @ddean6232 ,

 

Is your phone locked from the previous provider, get them to unlock it for you.

 

Where /when are you getting this error?

 

Continue to use the Rogers Shaw SIM until the port completes. Do not cancel your Rogers Shaw account until your PM account is fully ported.

Jb456
Mayor / Maire

Re: Porting from Shaw

Open the chat bot bottom right like screenshot below.

 

Type PORT REQUEST and follow the prompts.

 

Simon.JPG

 

Or send moderators a private message at link below

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

If you signed up with a referral code for a $10 signup bonus the credit will be applied to your account within 72 hours.

 

Welcome to Public Mobile 🙂

Jb456
Mayor / Maire

Re: Porting from Shaw

@esjliv  I think you meant Shaw not Rogers 😄

 

Screenshot_20201109_220026.jpg

LurganIeUk
Mayor / Maire

Re: Porting from Shaw


@esjliv wrote:

Hello @ddean6232 ,

 

Is your phone locked from the previous provider, get them to unlock it for you.

 

Where /when are you getting this error?

 

Continue to use the Rogers SIM until the port completes. Do not cancel your Rogers account until your PM account is fully ported.


Not likely. Shaw is a new carrier so if phone was from Shaw it was unlocked and if was a pre used phone it would have had to been unlocked to use on Shaw. 

esjliv
Mayor / Maire

Re: Porting from Shaw

@Jb456 , ah, yes, sure did - updated post, thanks!

will13am
Oracle

Re: Porting from Shaw

@ddean6232 , is your Shaw service deactivated?  That is an indication the porting has completed.  Note also port protection involves your previous carrier requesting confirmation that you are authorizing the number port.  Presumably you have completed this acknowledgement via the email you referred to.  In any event, your Shaw SIM card should still work until the number port is complete. 

 

This is the help article on port protection protocol.  Welcome to Public Mobile.

 

https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Re: Porting from Shaw


@LurganIeUk wrote:

@esjliv wrote:

Hello @ddean6232 ,

 

Is your phone locked from the previous provider, get them to unlock it for you.

 

Where /when are you getting this error?

 

Continue to use the Rogers SIM until the port completes. Do not cancel your Rogers account until your PM account is fully ported.


Not likely. Shaw is a new carrier so if phone was from Shaw it was unlocked and if was a pre used phone it would have had to been unlocked to use on Shaw. 


I do wonder about if Freedom and Wind-locked devices will work with a Shaw SIM card without the need to unlock. I sure people over on other websites talking more specifically about Shaw services have tried.

z10user4
Mayor / Maire

Re: Porting from Shaw

nvm

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