Porting from PC Mobile to PM?

[gfawley]

I understand that when wanting to port my number from PC Mobile to PM that I first have to activate my PM SIM card with a new number, then request my PCM number be ported over. How long does this take? 

[Triguy]

You will need to submit a ticket to get a moderator to assist with the port.  Also you need to keep your PC mobile account opening during porting.

You would need moderator assistance. Here is the link to create a ticket through SIMon: https://www.publicmobile.ca/en/bc/get-help   -> Click on Chat with Simon on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!" 

[JoyLuck]

Can OP bypass the moderator by porting at activation as outlined in the Announcements.

1. As a new customer, we recommend porting a number at activation with the exception of Koodo Prepaid customers. 
• We have made some system enhancements to improve the success rate of this activity. So long as the correct information is entered, this process should be seamless

[gblackma]

@gfawley when you are ready to port, to contact a moderato, click on the green questionmark in the white circle at the bottom right of your screen.  Type "Port Request " and follow the prompts to get to one. Here is a list of the requirements to port   https://productioncommunity.publicmobile.ca/t5/Announcements/Number-transfer-in-Self-Serve-impacted-...

[computergeek541 · Accepted solution]

The actual porting should be complete within 2.5 hours. However, the wait for a moderator to start the process needs to be taken into account. A moderator could respond to you in a few minutes, or it might take a day or two.