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Good Citizen / Bon Citoyen

Porting a number

After successfully activating the SIM account by selecting a new number, I ported my old number. I can call with the old number, but can't receive phone calls," that number is not available"... Can anyone tell me why it is that?

Thanks a lot!

GR
Deputy Mayor / Adjoint au Maire

Re: Porting a number

@Ivyyang  it will do that until the port is complete!  Once it's complete you'll get a text saying it is. It should be under an hour 

Good Citizen / Bon Citoyen

Re: Porting a number

I did it last night. There was a message from PM and asked me to "Contact us and complete the SIM and Activation online form" When I opened the link it is the same form that I have done to activate the SIM. Am I supposed to do it again? I can call with the old number though. 

 

GR
Deputy Mayor / Adjoint au Maire

Re: Porting a number

@Ivyyang   no,   you're supposed to send them a private message to the Moderator_Team and ask for help completing your port. Also you can go thru Simon bot by clicking the question mark on the right hand side of the webpage and make a ticket to get it fixed! Seeing it's a stuck port you can try your old Sim card and if it still works keep using it until the moderators fix your port

Mayor / Maire

Re: Porting a number

@Ivyyang hi you will have to open a ticket with the moderators they can help click on simon bottom right corner he will help you fill out ticket

Mayor / Maire

Re: Porting a number


@Ivyyang wrote:

I did it last night. There was a message from PM and asked me to "Contact us and complete the SIM and Activation online form" When I opened the link it is the same form that I have done to activate the SIM. Am I supposed to do it again? I can call with the old number though. 

 


@Ivyyang  That means that there is an issue with your port because of incorrect or missing info.

psf.JPGSubmit a Ticket