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Great Neighbour / Super Voisin

Porting a number from Telus - Accidentally signed up with PM with same email as Telus

Issue is as stated in the subject. I totally forgot to make an account with PM with a different email address.

 

Is there any hope of me transferring from Telus to PM at this point without having to buy a new sim and making a new account? 

 

Thank you. 


Accepted Solutions
Mayor / Maire

Re: Porting a number from Telus - Accidentally signed up with PM with same email as Telus

 @dldlflfl : iirc it's only an issue coming from Koodo. Coming from the mothership should be fine.

View solution in original post


All Replies
Mayor / Maire

Re: Porting a number from Telus - Accidentally signed up with PM with same email as Telus

 @dldlflfl : iirc it's only an issue coming from Koodo. Coming from the mothership should be fine.

View solution in original post

Great Neighbour / Super Voisin

Re: Porting a number from Telus - Accidentally signed up with PM with same email as Telus

That would be great news. I should mention it is a Telus prepaid plan. 

Re: Porting a number from Telus - Accidentally signed up with PM with same email as Telus


@dldlflfl wrote:

That would be great news. I should mention it is a Telus prepaid plan. 


This shouldn't make any difference. I haven't heard of any restrictions about people coming from Telus prepaid.  Telus Mobility has never used seperate SIM cards for prepaid and postpaid services, contrary to what Koodo Mobile does. This leads me to believe that different types of systems are being used.

Mayor / Maire

Re: Porting a number from Telus - Accidentally signed up with PM with same email as Telus


@z10user4 wrote:

 @dldlflfl : iirc it's only an issue coming from Koodo. Coming from the mothership should be fine.


@z10user4 I came from Koodo and used the same email here with no issues.

Re: Porting a number from Telus - Accidentally signed up with PM with same email as Telus


@kb_mv wrote:

@z10user4 wrote:

 @dldlflfl : iirc it's only an issue coming from Koodo. Coming from the mothership should be fine.


@z10user4 I came from Koodo and used the same email here with no issues.


Was the number in a postpaid or in a prepaid account? This issue only occurs with prepaid. 

Mayor / Maire

Re: Porting a number from Telus - Accidentally signed up with PM with same email as Telus


@computergeek541 wrote:

@kb_mv wrote:

@z10user4 wrote:

 @dldlflfl : iirc it's only an issue coming from Koodo. Coming from the mothership should be fine.


@z10user4 I came from Koodo and used the same email here with no issues.


Was the number in a postpaid or in a prepaid account? This issue only occurs with prepaid. 


@computergeek541 @z10user4 I came from Koodo Prepaid without issue.

Great Citizen / Super Citoyen

Re: Porting a number from Telus - Accidentally signed up with PM with same email as Telus

I used same email address from Telus prepaid to Publicmobile.

No problems.

Good Citizen / Bon Citoyen

Re: Porting a number from Telus - Accidentally signed up with PM with same email as Telus

Chiming in to add that I was also able to use the same email I used for koodo.  Just ported my number over today. 

Mayor / Maire

Re: Porting a number from Telus - Accidentally signed up with PM with same email as Telus

This feedback from folks is great. So maybe the Koodo prepaid -> PM thing is a thing of the past. I didn't mention Koodo prepaid as the OP was asking about Telus which I've never read here to be a problem.

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