Porting a number from Freedom mobile

[Andr123]

Hi,

I ported yesterday a number and it became active on PM SIM. Then I called Freedom Mobile to pay off all outstanding amounts and cancel the account. It was vaguely mentioned that they will port my number back Freedom. Now I see that I have PM number during SIM activation. If I try to port the number again I receive an error as below:

We were unable to transfer the phone number you entered. Try one of the following options:
-  Make sure you entered your number correctly.
-  Select a new number.
-  Contact the Public Mobile Community for further assistance

Do I need to call PM or send some message to moderators to port the number again ?

Thanks

[Andr123]

Just received a text that porting complete even though I did not do anything except calling to Telus LIVE agent. Thank you everybody for your help

[will13am]

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@Andr123 wrote:

Initial porting was fine and Freedom number was active on my PM SIM but not now.

I called the LIVE agent (it was fast) and he just confirmed that the porting happened yesterday and I need to contact technical support of PM. He also said Freedom did not port it back.

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[Andr123]

PM account works but with original number

[Andr123]

Initial porting was fine and Freedom number was active on my PM SIM but not now.

I called the LIVE agent (it was fast) and he just confirmed that the porting happened yesterday and I need to contact technical support of PM. He also said Freedom did not port it back.

[Lemony_Snicket]

I would not want to call freedom.  Of course they will try to lure you back. A sneaky agent might even do something like block the number transfer. 

[Dunkman]

@Andr123 

Does your PM account work now?  You usually need to port once. Once you paid off Freedom account, it will be closed. You can’t port from inactive account. 

[GinYVR · Accepted solution]

@Andr123So did the initial porting happen successfully or not?

You can try the number here https://productioncommunity.publicmobile.ca/t5/Discussions/Get-your-PORT-ISSUES-FIXED-BY-LIVE-AGENT-... to see what's going on but they don't know account specifics.