Porting Number from Koodo

[kmurphy1]

Hi - I followed directions signing with PM.  I have an existing account and number with Koodo and upon set up it stated I had to create a new number then request to have ported.

How do I do that now? 

Thank you

[CS_Agent]

Hi there!

Please, send us a private message via Community and we will gladly assist you with this. 

Public Mobile Team

[geopublic]

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@kmurphy1 wrote:

Hi - I followed directions signing with PM.  I have an existing account and number with Koodo and upon set up it stated I had to create a new number then request to have ported.

How do I do that now? 

Thank you

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@kmurphy1  Provide your Koodo account number, name on the Koodo account and the number by clicking  this link and type in “port request” to be put in touch with a Moderator. 

[gblackma]

@kmurphy1 while you wait for moderators to port your Koodo number, is everthing working poperly on your phone? Can you enable data and send an mms text message?  Surf the net? Thanks.  Welcome to PM.  Stay safe.

[Luddite]

@kmurphy1 You need to get help from the moderators to port-in. To get a ticket click https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon.  Invent prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear. Click it then login and pick the topic, if needed, from the drop down menu. To confirm your ticket has been submitted, check the SENT box in your private messages; click the small envelope beside your avatar at top right on your screen.

If you encounter problems submitting a ticket, you can send a private message to Moderators here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437, but this alternative method may have longer response time.

[gpixel]

@kmurphy1 you can contact Moderators here:

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST