@lwhilton Moved your post to its own thread as you say it's complicated. If you provide more details the Community will try to assist you.
Otherwise, contact the maderators (typo on perpose ). To get a ticket click the ? on the lowerr right of this page, enter "ticket", then click "Contact us", then click "Submit ticket", and follow the directions to do so.
Response time is 2 - 5 days so engage a backup plan. Mine is using fongo.com over wifi.
I have had a public mobile account for a few months and love it. Convinced my mom to switch and set up her new account today. In the process I had two windows open, one with my account and one with her new one. Looks like I tranferred her old number to my account and now my number is gone. I've spent hours trying to get in touch with someone and get my number back. Hoping someone can help and she doesn' have her old number any more either and we need them ASAP. Thank you!
Refer to your other thread you posted today about this.
Mods can you merge threads?
Normally it could take up to 2 days for a response. HOWEVER This past week there has been many system error issues and they are likely backed up as some are reporting +72 hours for a response.
Sorry but you would have to be patient and await a response as they're the only ones that can help with your issue.
I really need someone at Public mobile to call me back. It is a complicated situation
Did you give alternate number when making the port request. They might call to that phone number, but only way to for you to contact them is in private message to moderator_team or using Simon.