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Good Citizen / Bon Citoyen

Ported two numbers to one account

Hi,

Transferred 2 numbers from koodo to the same account by accident. When I did this I lost the first number I transferred and want it back for my phone. Please help.

Mayor / Maire

Re: Ported two numbers to one account


@LA21 wrote:

Hi,

Transferred 2 numbers from koodo to the same account by accident. When I did this I lost the first number I transferred and want it back for my phone. Please help.


Was the number originally from Koodo or maybe Telus? Or did you bring it from another provider?

You'll need to contact the moderators who should be able to sort it out with the sister company.

 @Moderator_Team < Click this.

GR
Mayor / Maire

Re: Ported two numbers to one account

Send a private message to the Moderator_Team! U can put urgent in the subject line and then explain your situation.  Keep in mind that the wait time is upwards of 48 hours! 

Deputy Mayor / Adjoint au Maire

Re: Ported two numbers to one account

Did you do it while activating sim card or after when you already had account with pm set up?

Good Citizen / Bon Citoyen

Re: Ported two numbers to one account

Number was from Koodo. It transferred the first number over and it work but then transferred another number to the same account and it erased the first and it seems to be gone. I sent a private message. Hopefully it can be fixed. How long does it take to hear back from them normally. Thanks.

Mayor / Maire

Re: Ported two numbers to one account

@LA21You will hear back from them in about 48 hours +

Model Citizen / Citoyen Modèle

Re: Ported two numbers to one account

@LA21  I believe you can't have 2 numbers in one account, which is why when you added the 2nd one, it erased the first one. You need separate accounts for each number.

 

It takes aprox. 48-72 hours (2-3 days) to receive a response from a moderator. 

Good Citizen / Bon Citoyen

Re: Ported two numbers to one account

Called Koodo and they were able to correct my mistake. Thanks for you quick response.