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Good Citizen / Bon Citoyen

Re: Ported number not receiving phone calls

When some businesses and a few fiends try to call me they receive a msg saying «  sorry the contact you are trying to reach is unavailable please check the number and try your call again.   

I sat there and watched them dial my phone number and listened to the msg it states.   

My bill is paid and phone was in service location 

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Good Citizen / Bon Citoyen

Re: Ported number not receiving phone calls

To:   Moderator_Team     a 4 days ago porting my number problem please i'm waiting for 3 days To: Rod,Public Mobile Moderator Team.

5 days ago my phone not working after port my number please helpe i have been waiting  no reply from   Moderator_Team please

Good Citizen / Bon Citoyen

Re: Ported number not receiving phone calls

To:   Moderator_Team     a 4 days ago porting my number problem please i'm waiting for 3 days To: Rod,Public Mobile Moderator Team.

5 days ago my phone not working after port my number please helpe i have been waiting  no reply from   Moderator_Team please

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Oracle

Re: Ported number not receiving phone calls

@sadeq it is usually best to start a new thread. Does your old sim work? Stuck ports typically allow you t o make outgoing calls, but Incoming go to old provider.  Is your old account active? If yes use old sim

 

 

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Good Citizen / Bon Citoyen

Re: Ported number not receiving phone calls

the old was bell mobility account now not working it disconnected after porting showing unregistetrd sim and my public i can see the public mobile name but no call no receive

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Good Citizen / Bon Citoyen

Re: Ported number not receiving phone calls

the old was bell mobility account now not working it disconnected after porting showing unregistetrd sim and my public i can see the public mobile name but no call no receive

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Good Citizen / Bon Citoyen

Re: Ported number not receiving phone calls

did you try shutting down your phone. Waiting for 15 seconds. And starting up again. Then check.

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Good Citizen / Bon Citoyen

Re: Ported number not receiving phone calls

yes i had tried all possiblety but now even need my old number if can't port just to be able use my phone 

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Mayor / Maire

Re: Ported number not receiving phone calls

@sadeq 

Send a private message to moderator for help with your stuck port.  Moderator wait time is upto 2 days.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Your old SIM card is not working and you cannot dial out and receive calls.  Not much you can do but wait for moderator to work on your port.

 

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Good Citizen / Bon Citoyen

Re: Ported number not receiving phone calls

i did and sent a lot of messages no more than one reply from them askin me for info and i set it no and no more any mesege from them