Ported from lucky mobile

[Rikkibarone1]

Looking for a mods help ported over a number can't receive calls

[Rikkibarone1]

Thanks everyone. The help from everyone is greatly appreciated. 

[darlicious]

@Rikkibarone1 

      If you can recieve text messages then you are still in the process of porting but should be ready to complete shortly. Rogers owned companies typically take a little bit longer to complete than bell or telus.

       If your port does not complete within another hour and Simon does not want to cooperate you can send a private message to the moderators. Type in "port stuck" in the subject line and include your name, address, email and pin# of your pm account and the phone #, account #, and name on your lucky account. Be sure to tag the @CS_Agent jn the address bar and keep an eye on your private message box at the top right corner of your screen for a little number to pop up indicating a message from the moderators. Responding promptly to messages will speed up service times. However they will not be able to complete your port til morning due to the lateness of the hour. Welcome to public mobile.

[Korth]

Number ports can take minutes or hours, but often take a couple business days to complete. CRTC regulations allow MNPs to take up to ten business days but if they're still not happening after so long then something already went wrong. (Assuming you live in some "populated" part of Canada instead of in an igloo next to the North Pole where telecommunications amenities are somewhat lacking.)

If it's partially working then don't panic, it's already in progress. All the operators and networks and hardware and registries need time to sync up

[geopublic]

"Thanks will wait a bit longer. Funny thing is I can call out and rec text messages but cannot rec calls gets forwarded to email"

@Rikkibarone1  That's normal. Once you request the port then Public will assign that number to your account and you will be able to call out. Once Lucky releases the number to Public you will be able to receive calls. You will also receive a text from PM informing you that the port is complete.

Edit: The reason you received a text was because the sender was probably on the PM/Koodo/Telus network.

[gpixel]

@Rikkibarone1 restart your browser and use incognito or private mode. it's working for me. type in port request and then use the chat bubble options till you get to "submit a ticket, click me"

 

 

[Rikkibarone1]

Thanks will try to make submit a ticket when the bot link works again seems to be down

[gpixel]

@Rikkibarone1 I think recieving calls is the last to get ported over. wait for a text message from PM saying "your port is complete"

[gblackma]

@Rikkibarone1 restart your phone. Take the SIM out,  wait 5 minutes. Put it back in and restart the phone. Before you do check to see if unconditional forwarding is turned on. Dial #21# to disable it.

[Rikkibarone1]

Thanks will wait a bit longer. Funny thing is I can call out and rec text messages but cannot rec calls gets forwarded to email

[gblackma]

@Rikkibarone1 you should be able to make calls and send texts with your PM sim inserted. To receive calls and texts insert back in your Luck Sim. Once it stops,your port is complete. Turn your phone off and switch the SIMS. Welcome to PM.  Stay safe. 

[RossN · Accepted solution]

@Rikkibarone1 hi it can take a few hours to port if it continues click on the? Bottom right hand corner Ask Simon to speak to a human this will help create a ticket to speak to a moderator request port help    check the envelope top right corner for a reply response time is 2 to 48 hours

[AE_Collector]

How long has it been since you ported? You need to give it at least 2 hours to be completed. Outgoing service should be working right away but your previous provider has to release the number before you can receive calls. And if porting a landline to your cell number you need to allow more time and there are some other providers can be up to 7 days!