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Great Neighbour / Super Voisin

Ported Number - No Activation

I ported my number yesterday, and it cancelled my service immediately, but now I have no service whatsoever. I tried restarting phone, removing SIM and putting it back in, turning phone off and turning it back on.

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Mayor / Maire

Re: Ported Number - No Activation


@Ceallaigh wrote:

I ported my number yesterday, and it cancelled my service immediately, but now I have no service whatsoever. I tried restarting phone, removing SIM and putting it back in, turning phone off and turning it back on.


 

Is your phone unlocked? If not contact previous carrier to unlock.

 


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Mayor / Maire

Re: Ported Number - No Activation


@Ceallaigh wrote:

I ported my number yesterday, and it cancelled my service immediately, but now I have no service whatsoever. I tried restarting phone, removing SIM and putting it back in, turning phone off and turning it back on.


First things first...log into your account and make sure you have an active PM plan.

Also, it should tell you what your PM phone number is when you click Plan Details.

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Deputy Mayor / Adjoint au Maire

Re: Ported Number - No Activation

Hello,

 

Were you able to create a SELF SERVE account?

https://www.publicmobile.ca/en/ns/get-help/articles/instructions-to-create-a-self-serve-account

 

What does your status say?

 

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Retired Oracle / Oracle Retraité

Re: Ported Number - No Activation


@Ceallaigh wrote:

I ported my number yesterday, and it cancelled my service immediately, but now I have no service whatsoever. I tried restarting phone, removing SIM and putting it back in, turning phone off and turning it back on.


I assume that the porting request is what caused the old carrier's service to stop working?  I'm hoping that you didn't contact the old carrier and ask to have the service cancelled. If someone calls your voicemail, does it go to your Public Mobile voicemail at least?

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Great Citizen / Super Citoyen

Re: Ported Number - No Activation

@Ceallaigh 

I can understand your frustration with this. I have a feeling you missed a step in the registration process because if you ordered a PM SIM and visited the site below to enter its number and payment info then it should work fine.

 

https://activate.publicmobile.ca/

 

You can always visit in store to have them give you a SIM and activate it for you. I would also make sure you have enough money in your account.

 

https://www.publicmobile.ca/store-locator

 

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Great Neighbour / Super Voisin

Re: Ported Number - No Activation

I did not miss a step in the registration process. When switching SIM cards the default network in the settings on the phone changed from 4G to 2G.

 

I changed the default network to 3G, and it connected to the carrier immediately.

 

I am posting this solution for future individuals that may have similar issues as the issue is not related to activation, or external carriers.

 

This issue is now resolved.

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Model Citizen / Citoyen Modèle

Re: Ported Number - No Activation


@Ceallaigh wrote:

I did not miss a step in the registration process. When switching SIM cards the default network in the settings on the phone changed from 4G to 2G.

 

I changed the default network to 3G, and it connected to the carrier immediately.

 

I am posting this solution for future individuals that may have similar issues as the issue is not related to activation, or external carriers.

 

This issue is now resolved.


Hi @Ceallaigh thanks for letting us know.  Kudos to you for solving your own issue.  Please mark your own post as Accepted Solution.  Welcome to Public Mobile!  Cheers!

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Mayor / Maire

Re: Ported Number - No Activation


@RosieR wrote:


Hi @Ceallaigh thanks for letting us know.  Kudos to you for solving your own issue.  Please mark your own post as Accepted Solution.  Welcome to Public Mobile!  Cheers!


 @RosieR : It would appear the solution was removed. The OP did mark there post as the solution. While frowned upon around here, it can happen. But it's dicey.

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Model Citizen / Citoyen Modèle

Re: Ported Number - No Activation


@z10user4 wrote:

@RosieR wrote:


Hi @Ceallaigh thanks for letting us know.  Kudos to you for solving your own issue.  Please mark your own post as Accepted Solution.  Welcome to Public Mobile!  Cheers!


 @RosieR : It would appear the solution was removed. The OP did mark there post as the solution. While frowned upon around here, it can happen. But it's dicey.


@z10user4 it does not look like any oracles or retired oracles are online to change it.  Do you think it is automatic trigger to mark your own post as accepted solution?  

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