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shaneknysh
Good Citizen / Bon Citoyen

Port request form issue

I am trying to port a number from Telus to Public Mobile but when I fill in the form the rquired fields clear when I move to the next field

 

The fields for:

Old Service Provider Account Number
Old Service Provider Equipment Serial Number: 
Old Service Provider Security PIN: 

will not keep any value that I type into them. 

 

I've opened a ticket for a port request. 

 

Thanks

Shane

 

 

Luddite
Oracle

Re: Port request form issue

@shaneknysh Try using your browser's private/incognito mode. Only provide the account number; don't bother with the other two.

Remember to leave your Telus SIM in your phone to respond to the SMS authorizing transfer.  See: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.
shaneknysh
Good Citizen / Bon Citoyen

Re: Port request form issue

I originally only tried account number but when it kept clearing out I tried the other options. 

 

While I was typing the original post the moderators got the transfer completed. 

 

I cleared cookies and cache and had the same issue. I will try private with the next transfer.

 

Shane

shaneknysh
Good Citizen / Bon Citoyen

Re: Port request form issue

The second transfer worked without errors.

 

I don't have any more numbers to transfer for further testing.

 

Shane

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