Port old number

[ngikwo]

I just activated my sim and I have an old number with Telus but it didnt port over. Can someone help me port my old telus number over. Thanks

[softech · Accepted solution]

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@ngikwo wrote:

I just activated my sim and I have an old number with Telus but it didnt port over. Can someone help me port my old telus number over. Thanks

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as someone posted earlier.. call the 1-888 number to confirm what happened and why the number didn't port over.

for my family, it happened number got stuck half way.. Outgoing calls from the Public sim showing the correct number - the number to be ported, but incoming call still ring on the old provider.

the 1-888 number helped and they found out it got stuck half way and they re-do the process

hope you can resolve it quickly

[Jb456]

@ZK2 

Ce sont les forums anglais. Tout en haut au milieu entre "parcourir" et le symbole il dit "français". Si vous cliquez dessus, cela vous amènera aux forums français. Bienvenue dans la communauté 😁

[ZK2]

Entré dans la page public mobile aller au activer la carte il ya 2 page un pour nouveau numéro et un pour référé ton numéro il faut juste entrer tes informations et tes coordonnées 

[Jb456]

@ngikwo 

Click the chat bubble bottom right when Simon the chat bot opens type Port request and follow the steps.

If you used a referral code for a $10 signup bonus that will be credited to your account within 72 hours.

Welcome to Public Mobile 🙂

[kselmak]

Yes moderators can do it

Contact them directly herehttps://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437